KFKrishni Fertitta
@krishnifertitta
Dedicated customer service representative with strong organizational skills.
United StatesWhat I'm looking for
I am a motivated and detail-oriented professional with a Bachelor's degree in Psychology from The University of Texas at Arlington. My experience spans various roles in customer service, where I have honed my skills in communication, problem-solving, and teamwork. Currently, I work as a Patient Service Representative at Continuum Global Solutions, where I manage scheduling for specialty medications and assist clients with their insurance needs.
Prior to this, I served as a Customer Service Representative at GeBBS, where I coordinated medical appointments, and at Teleperformance, where I supported clients' needs through effective communication and coaching of fellow agents. My diverse background also includes roles in food service and retail, where I developed strong interpersonal skills and a commitment to customer satisfaction.
Experience
Work history, roles, and key accomplishments
Patient Service Representative
Continuum Global Solutions
Sep 2023 - Present (1 year 10 months)
Scheduled CVS specialty medications, managed copay assistance, and updated patient demographics. Ensured accurate insurance information and maintained patient records.
Customer Service Representative
GeBBS
Nov 2022 - Present (2 years 8 months)
Arranged medical transportation appointments for members. Coordinated logistics to ensure timely and efficient service delivery.
Call Center Services
Teleperformance Call Center Services
May 2020 - Present (5 years 2 months)
Handled client inquiries and needs, drafted emails, and provided coaching to other agents. Documented call interactions and assisted with agent development.
Sandwich Artist/Cashier
Subway
Jan 2019 - Present (6 years 6 months)
Performed food preparation, provided customer service, and managed cleaning tasks. Assisted with schedule creation for staff.
Cashier
Safeway
Mar 2010 - Present (15 years 4 months)
Assisted customers with checkout processes and stocked merchandise. Ensured efficient store operations and customer satisfaction.
Seasonal Worker
Claussen's Florist Greenhouse
Mar 2009 - Present (16 years 4 months)
Transplanted plants, worked outdoors, and assisted in building greenhouses. Tended to customer needs and managed plant transportation.
Education
Degrees, certifications, and relevant coursework
TAThe University of Texas at Arlington
Bachelor's degree, Psychology
Obtained a Bachelor's degree in Psychology. Focused on understanding human behavior and mental processes.
TATarrant County College Arlington
Associate in Arts, Arts
Completed an Associate in Arts degree. Developed foundational knowledge across various subjects.
Seguin High School
High School Diploma, General Studies
Graduated from Seguin High School. Completed general education requirements.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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