Open to opportunities

olain pusey

@olainpusey

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Customer Care Specialist, Data Entry Clerk with 10+ years of experience in service.

Jamaica

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What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, with opportunities for growth and development in customer care.

With over a decade of experience as a Customer Care Specialist and Data Entry Clerk I have honed my skills in managing customer inquiries, resolving conflicts, and coordinating reservations with precision. My expertise lies in upselling services and maintaining accurate records, ensuring that every customer interaction is handled with empathy and professionalism.

In my recent role at Arise, I successfully managed over 25 daily customer requests for emergency roadside assistance, increasing ancillary revenue by 12% through effective upselling. My ability to streamline workflows and optimize processes has consistently improved service quality and reduced handling times. I am passionate about delivering exceptional customer experiences and thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

Arise–Roadside Assistance

Apr 2023 - Dec 2023 (8 months)

Managed over 25 daily customer requests for emergency roadside support, coordinating with local tow operators and maintaining detailed service records in the CRM. Upsold membership upgrades, increasing ancillary revenue by 12%, while resolving escalated concerns with professionalism and empathy.

Customer Relationship Management Conflict Resolution Reservation Coordination Upselling Workflow Optimization Problem Solving

System Administrator / Virtual Assistant / Support Agent

Upwork Freelance Platform

Jan 2020 - Dec 2023 (3 years 11 months)

Handled over 30 weekly customer inquiries via various communication channels, researching technical issues and delivering solutions. Streamlined data-entry workflows, reducing input errors by 25%, and coordinated project deliverables with international teams.

Technical Support Customer Communications Data Entry Workflow Optimization CRM Management Organizational Skills Problem Solving

Onsite Collections Agent

Teleperformance (Windstream Contract)

May 2019 - Nov 2019 (6 months)

Resolved over 40 weekly billing disputes for high-value accounts, negotiating payment plans while maintaining customer retention. Achieved a 90% first-contact resolution rate through effective communication and problem-solving skills.