Dante Campbell
@dantecampbell
Results-oriented Senior Support Associate with strong communication skills.
What I'm looking for
I am a dedicated Senior Support Associate with a proven track record in customer service and support roles. My experience spans various industries, where I have consistently demonstrated my ability to enhance operational efficiency and drive customer satisfaction. Currently, I work at Clipboard Health, where I utilize CRM tools like Zendesk and Salesforce to resolve user concerns while maintaining a 90% satisfaction rate.
Throughout my career, I have taken on leadership responsibilities, mentoring underperforming professionals and assisting them in achieving their goals. My previous roles at Sutherland Global and IBEX Global have equipped me with the skills to manage high-pressure situations effectively, ensuring that customer needs are met promptly. I am passionate about using my strong interpersonal skills to contribute to my organization's success.
Experience
Work history, roles, and key accomplishments
Senior Support Associate
Clipboard Health
Jan 2023 - Present (2 years 7 months)
Utilized CRM tools like Zendesk and Salesforce to resolve 15-20 user concerns daily, maintaining a 90% satisfaction rate. Mentored underperforming professionals and compiled data using Google Docs and Metabase.
Senior Support Ambassador
Sutherland Global
Jan 2022 - Present (3 years 7 months)
Assisted 20-25 hosts and guests with booking-related concerns, maintaining an 85% satisfaction rate. Supported managers by coaching agents, reviewing KPIs, and assisting with goal setting.
Customer Service Representative
IBEX Global
Jan 2021 - Present (4 years 7 months)
Created and emailed over 60 shipping labels to customers weekly and assisted 10-15 companies daily with placing orders. Ranked in the top 10 for tracking among over 150 agents.
Junior Auditor
Smith & Associates LTD
Jan 2021 - Present (4 years 7 months)
Prepared 7-10 accounting schedules per quarter and completed audit reports. Improved product recommendations to increase sales and drove business decisions to reduce operational costs.
Education
Degrees, certifications, and relevant coursework
Dante hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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