Open to opportunities

Alexis Williams

@alexiswilliams2

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Training operations specialist optimizing onboarding, compliance, and workflow efficiency.

United States

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What I'm looking for

I seek roles enabling me to lead training and operations improvements, focusing on clear processes, cross-functional collaboration, and measurable performance and compliance gains.

I am a training and operations specialist with 5+ years of experience improving onboarding, curriculum execution, and workflow optimization in high-volume environments. I translate complex program, statutory, and technical requirements into clear training materials, SOPs, and structured documentation that improve staff accuracy and audit readiness.

I have led front-line teams, coordinated cross-functional stakeholders, and produced data-driven documentation that reduced repeat questions and procedural errors while achieving on-time completion of program tasks. I bring calm, grounded leadership, accessible evidence-based training, and operational clarity to drive compliance and performance.

Experience

Work history, roles, and key accomplishments

Current

Advocacy & Compliance Specialist

Current

North Carolina Judicial Branch

Jan 2024 - Present (2 years 2 months)

Produced court-ready reports and maintained meticulous case tracking in SmartAdvocate to ensure 100% compliance with state standards while coordinating legal, medical, and educational stakeholders to accelerate case progression.

Technical Writing Case Management & Compliance SMART ADVOCATE Record keeping Evidence Synthesis

Current

Customer Education Specialist

Current

CLEAResult

Jan 2023 - Present (3 years 2 months)

Developed instructional materials and onboarding guides that reduced repeat questions by 30% and delivered training that improved staff accuracy and compliance; managed a high-volume caseload achieving 100% on-time completion through proactive tracking and workflow optimization.

Instructional Design Onboarding Training Delivery SOPs Workflow Optimization Documentation & Compliance Case Management

Team Lead / Operations Coordinator

TEKsystems

Jan 2019 - Dec 2023 (4 years 11 months)

Directed daily operations for frontline teams of 15–17 agents, improving consistency and reducing bottlenecks via structured coaching and standardized processes that reduced procedural errors and increased efficiency.

Operational Leadership Coaching Process Design Scheduling capacity management Cross Functional Communication Performance Management

Education

Degrees, certifications, and relevant coursework

St. Paul's College

Bachelor of Science, Human Services

Completed a Bachelor of Science in Human Services with coursework focused on supporting individuals and communities through service coordination and program delivery.