Elizabeth Aragones
@elizabetharagones
Learning and Development specialist driving measurable training outcomes.
United StatesWhat I'm looking for
I am a resourceful, results-driven Learning and Development specialist with over five years of experience designing and delivering high-impact training programs that improve performance and compliance.
I have conducted 50+ annual training sessions, earned a 4.9/5 average participant satisfaction score, and delivered in-person and virtual instruction across international audiences, including sessions in El Salvador and Africa.
My work revising curricula produced a 38% reduction in learner comprehension gaps, and coaching a team of 10+ trainers improved delivery effectiveness by 40%—demonstrating my focus on data-driven improvement and mentoring.
I leverage educational technology (LMS, MINT, Power BI, Medallia, etc.) and strong communication skills to create engaging learning experiences, support onboarding, ensure regulatory compliance, and foster a positive learning culture that advances organizational goals.
Experience
Work history, roles, and key accomplishments
Training Instructor
Walgreen Co.
Sep 2025 - Present (6 months)
Onboarded pharmacy technicians and front-line team members on systems and customer experience standards, improving compliance and supporting KPI-driven performance across operations.
Court Reporter
Reporting Solutions, LLC
Aug 2024 - Sep 2025 (1 year 1 month)
Provided court reporting services for legal proceedings, ensuring accurate and timely transcription and record maintenance for clients.
Learning and Development Instructor
JetBlue Airways
Jun 2021 - Jun 2024 (3 years)
Delivered 50+ annual initial and recurrent training sessions, achieving a 4.9/5 satisfaction score and reducing learner comprehension gaps by 38% through curriculum updates.
Customer Support Agent
JetBlue Airways
Apr 2018 - Jun 2021 (3 years 2 months)
Handled customer inquiries and support tasks, maintaining high service standards and contributing to operational consistency across support channels.
Administrative Manager
Verticals and Shower Doors, Inc.
Apr 2012 - Jun 2021 (9 years 2 months)
Managed administrative operations, coordinating office functions and supporting business processes to improve efficiency and organizational workflow.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Biology
Bachelor of Science in Biology with a minor in Psychology from the University of Central Florida.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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