Tiara Washington
@tiarawashington
Customer service professional with 7+ years resolving billing and portal issues across healthcare and finance.
United StatesWhat I'm looking for
I’m a customer-focused professional with 7+ years of call center and client support experience across healthcare, finance, and telecommunications. I handle 50–70+ daily inquiries, resolve billing and account discrepancies, and educate customers on online portals and services with 95%+ first-call resolution and proven de-escalation skills.
In my recent roles, I’ve led billing, claims, and account reconciliation, delivered MyChart and online portal support, and maintained HIPAA compliance and confidentiality. I also founded a customer-focused business where I manage inquiries, payments, and disputes using CRM-based workflows—backed by a 95% repeat client rate.
Experience
Work history, roles, and key accomplishments
Founder / Owner
Hello Cheesecake LLC
Jan 2020 - Present (6 years 5 months)
Founded and owned Hello Cheesecake LLC, delivering top-tier customer service with a 95% repeat client rate. Managed inquiries, payments, and disputes and developed CRM-based workflows to streamline customer communication.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Cybersecurity
Pursuing a Bachelor of Science in Cybersecurity at the University of Phoenix, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Tiara?
You can contact Tiara and 90k+ other talented remote workers on Himalayas.
Message TiaraFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
