Open to opportunities

Tianyu Zhang

@tianyuzhang

Hospitality guest experience professional specializing in luxury VIP service recovery and data-driven member case resolution.

United Arab Emirates

Message

What I'm looking for

I’m looking to grow in luxury hospitality where I can lead guest experience and service recovery, coordinate across departments, and use CRM/data to improve member journeys—especially in multicultural environments with premium standards.

I’m a results-driven hospitality professional building my career across luxury brands, including The Ritz-Carlton and Anantara Vacation Club. In my current role as a Guest Experience Executive, I oversee high-volume service inquiries, spearhead resolution of complex cases for elite international members, and coordinate regionally to execute effective service recovery strategies.

I bring a detail-obsessed approach to guest journeys—maintaining rigorous documentation, ensuring brand integrity, and enhancing booking and profile accuracy for data-driven follow-ups. From my experience in The Ritz-Carlton Dubai and Chengdu, I’ve delivered consistent five-star service, supported high-traffic operations, and handled sophisticated VIP requests with discretion, precision, and SOP discipline.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience Executive

Current

Anantara Vacation Club

Sep 2025 - Present (9 months)

Oversee high-volume service inquiries and lead resolution of complex elite member cases, coordinating regionally to execute discreet service recovery. Maintain rigorous documentation and accurate booking/profile data to optimize guest journeys.

Guest Relations Service Recovery Case Management

Food & Beverage Intern

The Ritz-Carlton Dubai

Feb 2025 - Jul 2025 (5 months)

Delivered consistent five-star service aligned with The Ritz-Carlton Gold Standards in a high-traffic luxury environment. Supported seamless operations across multiple outlets during peak periods while assisting with guest interactions and order coordination.

Service standards Luxury Hospitality Guest Interactions Documentation

Club Lounge Intern

The Ritz-Carlton Chengdu

Aug 2024 - Jan 2025 (5 months)

Provided personalized VIP services and managed sophisticated requests for international club lounge guests. Maintained precise service logs and supported front-of-house operational excellence.

VIP Service Club Lounge Operations Logging International Guest Handling Hospitality Operations