Daniela Valentino

Supported Regional Vice President in executive operations and business coordination, both on-site and remotely. Managed complex multi-time zone calendars, coordinated international travel, and prepared confidential reports.

Managed VIP guest experiences and led cross-functional coordination for delegations, celebrities, and VVIP clientele. Implemented guest satisfaction programs and trained team members on service standards.

Launched guest relations operations and protocols for a new 5-star opening. Built a guest-centric team, developed SOPs, and oversaw VIP guest logistics.

Handled multilingual client communications in English, Italian, and Spanish. Managed booking systems and resolved issues in a fast-paced support role.

Supported international students by phone, email, and face-to-face regarding study, work, and relocation opportunities in Australia.

Welcomed VIPs, coordinated guest loyalty initiatives, and ensured five-star service alignment.

Oversaw front office operations and team supervision, training receptionists and resolving guest issues with urgency and care.

Executed daily check-in/check-out, reservation management, guest billing, and group allocations.

Master in Tourism Management from the University of Turin, completed in 2006.

Bachelor's degree in Foreign Languages & Tourism from the University of Turin, completed in 2006.