Anu Raju
@anuraju
Guest relations specialist with 12+ years delivering VIP service and exceptional customer experiences.
United Arab EmiratesWhat I'm looking for
I am an empathetic guest relations specialist with over 12 years of experience in hospitality and customer service, focused on delivering seamless guest experiences across busy airport lounges and hospitality operations.
I have extensive experience managing VIP services, reservations, billing, and cross-department collaboration to meet special requests and ensure on-time service delivery.
I train and mentor staff to raise service standards, conduct monthly training sessions, and consistently handle complaints and escalations with professionalism and empathy.
Multilingual and proficient with CRM tools and MS Office, I bring strong relationship-building, time management, and issue-resolution skills to roles that prioritize guest satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Guest Relations Expert
Plaza Premium Lounge
Nov 2023 - Present (2 years)
Manage reservations and guest inquiries at Abu Dhabi Airport, improving service consistency through training and cross-department coordination while resolving complaints with empathy and policy compliance.
Guest Relations Officer
Abu Dhabi Hospitality Company (PJSC)
Sep 2021 - Present (4 years 2 months)
Provided frontline guest services at Abu Dhabi International Airport, managing check-in/out, VIP arrangements, flight coordination, billing, and customer issue resolution with high efficiency.
Guest Relations Officer
Plaza Premium Lounge
Dec 2014 - Aug 2021 (6 years 8 months)
Coordinated VIP services and lounge operations, monitored flights, and maintained sales reporting to ensure smooth guest experiences.
Customer Care Executive
Synod Bioscience
Jan 2012 - Sep 2014 (2 years 8 months)
Handled customer queries and complaints, logged and resolved issues timely, and prepared daily reports while maintaining external relationships.
Client Relationship Supervisor
Synod Bioscience
Jan 2012 - Sep 2014 (2 years 8 months)
Maintained client relationships and communication flow, organized meetings to assess project requirements, and tracked deliverables to support client satisfaction.
Business Associate
Ideas Group O, Pte. Ltd
Aug 2008 - Dec 2011 (3 years 4 months)
Supported education marketing and institutional audits, monitored reputation and campaigns, and maintained agency relations while working remotely from India.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Kerala
Bachelor of Arts, English Literature
Completed a Bachelor of Arts in English Literature, focusing on English language and literary studies.
Higher Secondary (XII)
Higher Secondary Certificate
Completed higher secondary education (Class XII).
St. Joseph’s Convent Higher Secondary School
SSLC
Completed Secondary School Leaving Certificate (SSLC) at St. Joseph’s Convent Higher Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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