Azizbek Orifjanov
@azizbekorifjanov
Luxury hospitality guest services professional with 5+ years, driving VIP experiences and sales growth.
United Arab EmiratesWhat I'm looking for
I’m a customer-service professional with over five years of experience in luxury hospitality, and I’m known for acting as “the voice of the brand.” I handle high volumes of enquiries across phone, email, and digital platforms while providing accurate, timely information and support.
In my current role as a Senior Guest Services Assistant, I serve as the primary point of contact across multiple Jumeirah properties. I consistently exceed monthly sales targets through proactive upselling and cross-selling, and I deliver personalised service to VIP guests and customers with special needs with discretion and efficiency.
I bring strong cross-functional collaboration and operational insight, coordinating with reservations, front office, housekeeping, and F&B to improve the guest experience across multiple properties. I also analyse guest feedback and reservation trends to support service improvements and revenue opportunities, staying effective in fast-paced, shift-based environments.
Experience
Work history, roles, and key accomplishments
Senior Guest Services Assistant
Jumeirah Hotels & Resorts
Jan 2023 - Present (3 years 5 months)
Serves as the primary point of contact for guests across multiple Jumeirah properties, handling enquiries via telephone, email, and e-butler platforms. Exceeds monthly sales targets through proactive upselling of room upgrades and resort experiences, while delivering discreet VIP service and coordinating with reservations, front office, housekeeping, and F&B teams.
In-Room Dining Agent
Anantara The World Islands
Jan 2022 - Jan 2023 (1 year)
Delivered five-star room service to guests and VIP residents with accurate, professional attention to detail. Managed special requests and last-minute orders under tight time frames while maintaining strict hygiene and tray setup/presentation standards.
Bellman
Akhsikent Hotel
Jan 2020 - Jan 2022 (2 years)
Assisted guests with luggage and check-in/check-out to create strong first and last impressions. Provided concierge support by arranging transportation, city tours, and restaurant bookings, and collaborated with reception and security to support safe, efficient guest movement.
Education
Degrees, certifications, and relevant coursework
Namangan Engineering Construction Institute
Diploma in Computer Engineering, Computer Engineering
2017 - 2020
Completed a Diploma in Computer Engineering at Namangan Engineering Construction Institute from 2017 to 2020.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Interested in hiring Azizbek?
You can contact Azizbek and 90k+ other talented remote workers on Himalayas.
Message AzizbekFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
