Didier Manzi
@didiermanzi
I deliver seamless ultra-luxury guest communications and VIP service across Dubai resorts.
United Arab EmiratesWhat I'm looking for
I've managed high-volume guest communications for Anantara The Palm Dubai Resort and Anantara World Islands Dubai, coordinating personalized service across telephone, email, WhatsApp, Opera PMS, ALICE, and Alliants.
I serve as a central link between guests, Housekeeping, Engineering, and Front Office teams, resolving issues quickly, maintaining CID reporting compliance, and contributing to stronger guest experience scores. I've also trained incoming colleagues on brand standards, telephone etiquette, and property-management workflows.
Previously, I delivered discreet ultra-luxury support at Taj Exotica Resort & Spa, The Palm Dubai and handled B2B and B2C customer care, quotations, orders, and CRM records at MS Supplier Motor FZE. I bring fluent English, French, and Swahili communication to guest-facing hospitality operations.
Experience
Work history, roles, and key accomplishments
Cluster Guest Service Communications Agent
Anantara The Palm Dubai Resort & Anantara World Islands Duba
Jul 2023 - Jul 2025 (2 years)
Managed high-volume guest communications across a luxury dual-property cluster, utilizing Opera PMS, ALICE, and Alliants. Coordinated with multiple departments to ensure flawless service delivery and contributed to increased guest experience scores.
Guest Service Center Agent
Taj Exotica Resort & Spa, The Palm Dubai
Oct 2021 - Nov 2022 (1 year 1 month)
Delivered ultra-luxury guest relations and personalized assistance in alignment with Taj brand standards. Managed central communication streams and executed service recovery to boost satisfaction scores.
Customer Care Officer
MS Supplier Motor FZE
Apr 2018 - Mar 2020 (1 year 11 months)
Provided B2B and B2C client support across digital and in-person touchpoints, handling product inquiries and ensuring high client retention. Generated quotations, processed orders, and coordinated with logistics and sales.
Education
Degrees, certifications, and relevant coursework
Kigali Independent University
Bachelor's Degree, Finance
Bachelor's degree in Finance from Kigali Independent University, graduated in 2016.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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