Looking for a job

Tiago Matos

@tiagomatos1

Message

I keep IT running and automate repetitive support work.

Portugal

Message

What I'm looking for

I'm looking for IT Support, Service Desk, Systems Administration, IT Security or IT process automation roles. I'm open to fully remote work across the EU, hybrid or on-site work in Lisbon, and relocation for the right opportunity.

At DDN - Gestão de Projetos, S.A., I support more than 200 employees remotely and on-site, resolving Windows, hardware, software, email and network issues through a ticketing system.

I administer Microsoft 365, Exchange and Active Directory access, maintain servers and Synology NAS, and manage Ubiquiti UniFi Wi-Fi, ESET PROTECT endpoint security and Acronis backups. I also coordinate with IT suppliers for software and equipment.

I automate repetitive IT work with AutoHotkey, Python and PowerShell. My automation reduced new-PC setup by about four hours per machine, while Python tools turned archive checks and IT reporting from 15–30 minutes into seconds.

Experience

Work history, roles, and key accomplishments

Current

IT Technician - IT Support & Systems Administration

Current

DDN - Gestão de Projetos, SA

May 2021 - Present (5 years 4 months)

• Supported 200+ employees on-site and remotely through a ticketing system, resolving Windows 10/11, hardware, software, email and network issues.
• Administered Microsoft 365, Exchange and Active Directory accounts and access for 200+ users, and deployed and configured new computers.
• Maintained the company's servers — including the setup and configuration of three Synology servers — plus Ubiqui

Education

Degrees, certifications, and relevant coursework

Minitel

Ubiquiti UWA - UniFi Wireless Admin (final grade 18/20)

Issued Sep 2024

EISnt - Engenharia Informática e Sistemas, Novas Tecnologias, Lda.

Active Cybersecurity - UFCD 9198_1/AT (final grade 18/20)

Issued Dec 2024

Luso-German Chamber of Commerce and Industry

Luso-German Symposium on Innovative Security Technologies and Cybersecurity

Issued Mar 2023

DUAL Qualificacao Profissional

Cybersecurity Fundamentals - UFCD 9188

Issued May 2023

Universidade Lusófona - Centro Universitário Lisboa

Bachelor's degree, Computer Engineering

2019 - 2022

Final project: GASE — a Python and Django web application for IT asset and business support management, centralizing assets, users, software licenses, accounts, tickets and support workflows, with a Bootstrap and jQuery interface.