At Sixt Research Development Services, I provide second-level support across enterprise platforms and design n8n workflows that connect internal systems through REST APIs and webhooks. I also work with ServiceNow product owners on asset management and platform improvements.
At Ernst & Young, I automated onboarding and asset sign-off processes with Microsoft Power Platform and developed a Microsoft Teams AI agent that answers staff questions from an internal knowledge base. Earlier, at Military Academy, I led an IT support team and helped implement an osTicket system to standardise support processes.
