Mário Novais

•Backup Management: Handling data backup and recovery using Macrium Reflect, Veeam, and MSP360 to ensure data security and disaster recovery readiness.

•Account Licensing and Management: Office 365 and Google Workspace account licensing.
Performing user account creation, access setup, and permissions management.

•O365 Admin and Azure: Daily management via Microsoft 365 Admin Center for user and

Worked as Systems administrator at Timestamp.

Healthcare Industry Client:

•Windows Server 2008 - 2016 Administration
•Adaxes AD Management
•ServiceNav Monitoring Setup Project and Management
•Backup Management: Commvault
•BMC Client Management Operation
•Cisco CUCM Administration
•ZOOM User Management
•Level 2 Technical support to VIP users and facilities distributed across the World

• Support to all users
• Creation of Windows and Exchange Accounts
• Creation and configuration of GPO's
• Deployment of Windows 10
• Deployment of software packages using EMCO Remote Installer
• Remote Access with Dameware
• Troubleshooting
• Creation of user's and machine's id with Active Directory

• Support to all clients connected with EDP Project
• Creation of Windows and Exchange Accounts
• Creation and configuration of GPO
• Deployment of Windows 10 , 8.1 using SCCM 2012 R2
• Creation of software packages using SCCM
• Remote Access with SCCM Remote Tools
•Troubleshooting
•Creation of user's and machine's id with Active Directory

• Support to all clients connected with Claranet ( Santogal , Calouste Gulbenkian Foundation , etc )
• Creation of Windows and Exchange Accounts
• Remote Access through VNC , Team Viewer and Remote Desktop Connection
• Using of ServiceNow\ (Requests, Incidents).
• Troubleshooting on the phone and remotely.
• Report and escalate tickets to others teams.
• Windows Support.

• Support to all OUP Users.
• Creation of Windows and Exchange Accounts
• Remote Access through Dameware and Remote Desktop Connection
• Using of Marval Pursuit , Trakit (Requests, Incidents).
• Troubleshooting on the phone and remotely.
• Report and escalate tickets to others teams.
• Creation of RSA Token accounts, VPN Cisco Any Connect.
• Mac , Windows and Linux Support.
• Configuration of Mobi

• Support to all NHS Users.
• Creation of Windows and NHS Users Accounts
• Remote Access through Bomgar and Remote Desktop Connection
• Using of Cherwell System (Requests, Incidents).
• Troubleshooting on the phone and remotely.
• Report and escalate tickets to 2nd Line Technician.
• Creation of BMS Soft Token and RSA Token Accounts (VPN) and configuration.
• Synchronisation and recovery of First

Prepped, built, checked desktops/laptops and deployed software using MS System Center Configuration Manager 2012 and Active Directory.

Working on the technical support project

Providing technical support to the entire enterprise
Working with Active Directory, Exchange 2010, Dameware and Remote Assistance tools
Managing and reporting incidents through the service manager console

Working on the Windows 8 rollout project
Building Windows 8 computers using PXE boot and Microsoft System Center Configuration Manager images
Configurin

Windows 8 rollout project

Audit the Windows XP computer to know what software they used
Built more than 5000 Windows 8 computers using PXE boot and Microsoft System Center Configuration Manager images
Deployed the new computers on both the branches and the main offices
Deployed the software through Microsoft System Center Configuration Manager
Providing technical support post migration

Monitoring the communication circuits of the Ministry
Pro-active maintenance by constantly testing the circuits
Reporting any faults found

Before January 2013:

Providing 1st and 2nd line helpdesk support to all of the Institute of Financial Management and Justice Equipment’s estate
Providing technical support to the members of the Ministry of Justice
Managing current incidents and creating new o

Part of the 1st and 2nd line helpdesk team
Unlocking and resetting user accounts
Using VNC and SMS to provide remote support
Configuring and maintaining printers
Installing software on a request basis from the users

Nov 2023

Nov 2023

Jan 2022

Displays , printers , components , lan , routing , general hardware.