Open to opportunities

Tia Chamble

@tiachamble

Message

First-level IT support and customer service specialist focused on resolving incidents fast.

United States

Message

What I'm looking for

I’m looking for an IT/customer support role where I can take calls, resolve incidents, and support customers and teams. I want a place with clear standards, teamwork, and opportunities to keep improving my IT skills.

I’m enthusiastic, outgoing, motivated, and highly friendly, and I’m currently working on my IT degree. With solid communication and listening skills, I stay clear, concise, and focused—even under pressure (50–60 WPM typing, great multi-tasking).

At Gardner White, I provide first level support in the desk service area by taking calls and handling incident management. I assist customers with rescheduling services, processing payments, and making account changes, while also entering new services and sales for pest control needs. I collaborate with technicians and inspectors by reaching out to customers, rescheduling service appointments, answering questions about services, and ensuring agreements are signed, using tools like Teams, Microsoft, branch email, Birdseye, Word, and Excel.

Before this, I worked in delivery support (Gardner White, 2020–2024) where I broke down and evaluated customer requests, coordinated delivery timing with drivers and staff, and maintained tracking documents and reports to keep delivery date/time information accurate. Earlier roles in food production strengthened my customer service presence, teamwork, sanitation discipline, and reliability—often closing shifts by counting cash registers down and preparing the restaurant for the next crew.

Experience

Work history, roles, and key accomplishments

Current

Orkin Customer Service Support

Current

Orkin Pest Control

Jan 2024 - Present (2 years 5 months)

Assisted customers with rescheduling services, processing payments, and making changes within customer accounts. Supported service technicians and inspectors by contacting customers for scheduling, entering new services, and helping ensure agreements were signed, while using Microsoft Teams and office tools.

Payment Processing Account Updates Technician Coordination Schedule Services Microsoft Teams Microsoft Excel Microsoft Word Sales Support

Current

Customer Service Desk Support

Current

Gardner White

Provided first-level support by answering customer calls, managing resulting incidents, and handling account changes such as rescheduling services and processing payments. Coordinated with technicians and service inspectors, entered new services, and ensured customer agreements were signed using Microsoft tools.

Incident Management Payment Processing Microsoft Teams Microsoft Word Microsoft Excel Technician Coordination

Delivery Support Coordinator

Gardner White

Jan 2020 - Jan 2024 (4 years)

Evaluated customer requests and problems, collaborated with staff and drivers to confirm delivery and replacement times, and maintained tracking documents using Microsoft tools. Supported drivers, warehouse teams, and sales, created and maintained reports for delivery accuracy, and followed safety policies and regulatory guidelines.

Customer Support Scheduling Microsoft Teams Reporting Safety Compliance Data Analysis Microsoft Excel

Burger King Food Production

Burger King

Jan 2019 - Jan 2020 (1 year)

Assisted restaurant staff with preparing customer orders, inputting orders into a computer system, and working on an assembly line to cook and package meals. Maintained a clean workspace by sanitizing surfaces before, during, and after shifts.

Food Preparation Customer Service Packaging Sanitizing Turbo Oven Operation Team Collaboration

Panera Food Service Team Member

Panera

Jan 2016 - Jan 2019 (3 years)

Welcomed customers, operated the register, and assisted with order selection while preparing and cooking items for the line. Supported customer service by delivering food to tables when needed and sanitizing the production area, including closing the register and cleaning for the next shift.

Customer Service Food Preparation Sanitizing Cash Handling Teamwork Turbo Oven Operation