Brianna Chavira

I am a customer-focused and results-driven professional with over 5 years of experience in technical support and customer service. My journey has been marked by a commitment to delivering exceptional customer experiences and contributing positively to brand image. I have honed my skills in resolving customer inquiries efficiently, consistently exceeding satisfaction targets through effective communication and problem-solving.

In my recent role as a Level 1 Help Desk technician at Tricare East, I successfully resolved technical issues for military personnel, enhancing system uptime and user satisfaction. My analytical skills allowed me to identify recurring issues, contributing to long-term IT improvements. I thrive in collaborative environments, working closely with cross-functional teams to streamline support processes and document solutions, ensuring a productive work atmosphere for all users.

Throughout my career, I have developed a strong proficiency in various CRM systems, including Zendesk, and have a solid foundation in cloud-based systems. My experience as a Fraud Agent at Capital One further strengthened my analytical abilities and resourcefulness, enabling me to manage fraud strategies effectively. I am passionate about leveraging my skills to foster positive relationships and boost customer satisfaction in every interaction.