Edgar Hernandez
@edgarhernandez
Entry-level IT support candidate focused on troubleshooting, customer service, and cybersecurity growth.
United StatesWhat I'm looking for
I’m transitioning into Information Technology with a strong interest in computer systems, troubleshooting, and cybersecurity. I’m currently studying IT fundamentals and preparing for CompTIA A+ and CompTIA Security+ certification.
In customer-facing roles, I’ve built a consistent track record of resolving issues professionally and keeping service levels high. I’m comfortable communicating clearly, working as part of a team, and handling fast-paced situations while staying organized and detail-oriented.
My work has strengthened the habits IT support needs: problem-solving, adaptability, and fast learning. I’m now ready to apply my technical knowledge, customer service experience, and attention to detail in an entry-level IT Help Desk or Technical Support role.
Experience
Work history, roles, and key accomplishments
Resolved customer complaints related to pricing errors or product unavailability while providing professional in-home delivery service.
Dishwasher
Essen Catering
Feb 2023 - Mar 2023 (1 month)
Cleaned and sanitized dishes and kitchen equipment and supported catering events by loading and unloading equipment.
Assisted customers with loading groceries and supported store operations by maintaining cart organization and assisting with stocking tasks.
Manager in Training
Taco Bell
Feb 2021 - Oct 2021 (8 months)
Handled customer concerns, resolved issues professionally, and supported shift operations including register verification and assisting team members.
Provided customer service while preparing sandwiches and maintaining food safety and sanitation standards.
Prepared food following company procedures and quality standards while maintaining clean, sanitized food preparation areas and equipment.
Provided customer service in a fast-paced retail environment by assisting with large purchases, managing cart returns, and maintaining parking lot cleanliness and safety.
Custodian
Conroe Independent School District
Jun 2018 - Aug 2018 (2 months)
Cleaned and maintained school floors and facilities, sanitized restrooms, and organized supply areas.
Education
Degrees, certifications, and relevant coursework
360Training
Food Handler Certificate
2023 - 2023
Completed a Food Handler Certificate through 360Training in 2023.
Conroe High School
High School Diploma
Earned a High School Diploma from Conroe High School in May 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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