Thushara Karavalla

I am an IT professional with over 4.6 years of experience specializing in L2 Production Support. My expertise lies in troubleshooting critical issues, ensuring system stability, and implementing process improvements in fast-paced production environments. I excel at collaborating with cross-functional teams and effectively communicating complex technical information to non-technical stakeholders.

Throughout my career, I have developed a proven track record in incident management and root cause analysis. I have successfully reduced incident resolution times by 30% through streamlined troubleshooting processes and automation of key diagnostic checks. My hands-on experience in the Insurance and BFS domains has equipped me with the skills necessary to manage and resolve production incidents efficiently, ensuring business continuity.

I am also a Google Cloud Certified Cloud Digital Leader, and I have created Unix scripts for automation, demonstrating my commitment to leveraging technology for operational excellence. I am passionate about continuous learning and look forward to contributing to innovative projects that challenge my skills and foster professional growth.