Hrishikesh Thakur
@hrishikeshthakur
Service management analyst providing end-to-end production support for business-critical applications.
IndiaWhat I'm looking for
I have 2.6 years of experience providing end-to-end support for business-critical applications, with a focus on troubleshooting, incident resolution, and ensuring seamless business operations. In my current role, I provide L1/L2 production support and consistently maintain 99.9% uptime.
I’m proficient in SQL, job monitoring, and backend log analysis to quickly identify and fix failures. I resolve incidents, escalate critical issues, and track progress through ServiceNow, while using log analysis and database queries (SQL/Oracle) to drive root-cause discovery.
I also improve reliability through automation and collaboration. I developed Shell Scripts that reduced manual monitoring efforts by nearly 40%, and I work closely with development and infrastructure teams to deliver timely solutions and performance optimization, including assistance to teams to identify root causes for permanent fixes.
Beyond production support, I build and optimize data solutions. At Cognizant, I implemented SQL querying and aggregation, designed ETL processes, optimized complex SQL using indexing/partitioning/query restructuring, and created stored procedures, triggers, views, and materialized views—supported by my Big Data ecosystem (Hadoop, Sqoop, Hive, Apache Spark) and languages like Scala and Python.
Experience
Work history, roles, and key accomplishments
Service Management Analyst
Accelya Solutions India
Nov 2024 - Dec 2025 (1 year 1 month)
Provided L1/L2 production support for enterprise applications, ensuring 99.9% uptime and resolving incidents with >95% SLA adherence. Developed shell scripts that reduced manual monitoring effort by nearly 40% and used ServiceNow to track escalations and incident progress.
Implemented SQL queries for data querying and aggregation and designed ETL processes to support data movement and reporting. Optimized SQL performance using indexing, partitioning, and query restructuring, and built stored procedures/triggers and materialized views to improve efficiency on large datasets.
Education
Degrees, certifications, and relevant coursework
Bharati Vidyapeeth College of Engineering
Bachelor of Engineering, Electronics and Telecommunication Engineering
Grade: CGPA 7.30
Completed a B.E in Electronics and Telecommunication Engineering at Bharati Vidyapeeth College of Engineering, graduating in 2020 with a CGPA of 7.30.
Private High School and Junior College, Pen
Higher Secondary Certificate (H.S.C.)
Grade: Percentage 72.46
Completed H.S.C from the Maharashtra State Board, passing in 2016 with 72.46%.
Private High School, Pen
Secondary School Certificate (S.S.C.)
Grade: Percentage 83.60
Completed S.S.C from the Maharashtra State Board, passing in 2014 with 83.60%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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