Thulisile Ngwenya
@thulisilengwenya1
I improve operations through executive support, quality assurance, reporting, and customer service.
South AfricaWhat I'm looking for
At Dash BPO, I evaluate customer service interactions, prepare operational reports, and maintain audit-ready documentation. I use NICE to review calls and Stella to generate and track scorecards while coaching advisors toward continuous quality improvement.
I've also supported hotel reservations through Guest Connect, resolved customer queries by liaising directly with hotels, and managed customer communication by phone and Outlook email.
With over four years of administrative, operations, customer service, and records-management experience, I bring accurate, deadline-focused support to remote or hybrid teams. I recently completed an Executive Assistant Professional certification and work confidently with Excel, Word, Outlook, and Google Sheets.
Experience
Work history, roles, and key accomplishments
Quality Assurance Analyst
Dash BPO
Conduct quality evaluations of customer service interactions to ensure compliance with company standards. Prepare operational and performance reports using Microsoft Excel and maintain accurate documentation for audits.
Education
Degrees, certifications, and relevant coursework
Vaal University of Technology
Media Studies
Completed coursework in Media Studies at Vaal University of Technology.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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