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@cleodeneuser
Organised administrative professional delivering efficient support and excellent customer-focused service.
I am an organised, efficient administrative professional with hands-on experience in customer service, front-line support, and office administration.
At EXL I currently provide excellent customer experience handling inbound calls, offer on-floor support as a subject matter expert, and assist in quality assurance, leveraging strong communication and problem-solving skills.
Previously I completed an administrative internship and performed scheduling, file and data management, and client communication for retail and events organisations, and worked part-time in customer-facing roles ensuring satisfaction.
I hold a National Diploma in Management from Cape Peninsula University of Technology and seek to apply my adaptability, computer literacy, and project-management familiarity to contribute reliably to a collaborative team.
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Work history, roles, and key accomplishments
EXL
Oct 2024 - Present (1 year 1 month)
Provide excellent customer experience handling inbound calls, act as on-floor subject matter expert and assist in quality assurance to improve service consistency.
Countdown Cash and Carry
Apr 2024 - Aug 2024 (4 months)
Maintained verbal and written communication between superiors and clients, managed schedules and appointments, and organized files and data during an administrative internship.
Urban Tonic
Jan 2022 - May 2022 (4 months)
Delivered front-line customer service, accurately took and delivered orders, and ensured customer satisfaction at events and hospitality settings.
Degrees, certifications, and relevant coursework
National Diploma in Management, Management
2020 -
National Diploma in Management studies at Cape Peninsula University of Technology beginning in 2020.
Secondary School Certificate, Secondary Education
2015 - 2019
Completed secondary education at Bella Vista High School from 2015 to 2019.
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