thulani mwelase
@thulanimwelase
Customer-focused sales and support advisor skilled in payments, collections, and client support.
South AfricaWhat I'm looking for
I am a customer-focused sales and support advisor with progressive experience in inbound sales, technical and product support, payments, and collections across Durban-based organisations. I have handled customer payments, payment plans and IVAs, liaised with banks for claims, made collections calls, and managed payment agreements to resolve debt.
My recent roles include inbound sales for smartphones, technical support and complaints handling, product support and booking confirmations, plus chat-based client service at TransUnion where I currently assist clients via chat and email. I bring practical experience in client communication, dispute resolution, and relationship management to drive positive outcomes for customers and the business.
Experience
Work history, roles, and key accomplishments
TRChat Advisor
TransUnion
Provides customer assistance via chat, handling client requests and resolving issues remotely as part of a work-from-home arrangement.
Product Support Advisor
Tracker Connect
Jan 2022 - Jan 2023 (1 year)
Handled inbound calls and chats, responded to client emails, confirmed client bookings, and assisted with data capture for new clients to ensure accurate service delivery.
Sales Agent
Connecx
Jan 2021 - Jan 2022 (1 year)
Performed inbound sales for smartphones, supported existing customers with upgrades, provided technical support, and managed the complaints line to resolve customer issues.
Sales Adviser
Merchants
Jan 2018 - Jan 2021 (3 years)
Handled customer payments, managed payment plans and IVA, processed bank claims, and conducted outbound collection calls to negotiate payment agreements and reduce outstanding debt.
Education
Degrees, certifications, and relevant coursework
Newlands East Secondary
Matric Certificate, General/Matriculation
2014 - 2014
Completed Matric (National Senior Certificate) at Newlands East Secondary in 2014.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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