Thozama Jiyana

Serve as Salesforce Administrator and Scrum Master for internal systems and client projects, managing user configuration, data management, troubleshooting and agile ceremonies. Coach team members, remove impediments, and report on project progress across retail, financial services and insurance engagements.

Gathered and analysed system requirements and performed end-to-end API testing for a large financial services client, improving integration clarity and defect identification. Coordinated with developers and stakeholders to ensure requirements alignment and successful delivery.

Configured and customised Salesforce Service Cloud and integrated AWS CTI adapters for multiple large clients, developed Aura components and Lightning Screen Flows, and executed functional testing and deployments. Followed Agile methodology and produced design documents, demos and training materials.

Developed SharePoint solutions and C# components, supporting web development and testing across projects. Utilized Visual Studio and front-end technologies to deliver client requirements and maintain applications.

Performed Salesforce administration, Apex development and Pardot implementation for client projects, supporting deployments and testing activities. Assisted with configuration, developer console tasks and integration testing.

Worked on web and Java development, Linux administration and MySQL database tasks while documenting processes and supporting development operations. Contributed to backend and frontend components in internship projects.

Completed Bachelor of Science (Honours) in Informatics at the University of Johannesburg, awarded in 2015.

Completed Bachelor of Science in Computer Science and Software Engineering at the University of Johannesburg, awarded in 2013.