Charity Mabaso

Led APAC Salesforce deployment and served as primary system administrator, executing day-to-day configuration, support, and platform improvements while driving adoption, training, and governance across regions.

Supported Salesforce platform health by managing user requests, leading data quality and governance initiatives, designing dashboards and KPIs, and delivering end-user training to improve adoption and forecasting accuracy.

Coordinated sales forecasting and maintained deal records, supported billing and commercial administration, and acted as cluster CRM champion to ensure data accuracy and alignment between CRM and financial records.

Managed front-office operations and provided executive-level administrative support, prepared professional correspondence, and maintained office records and visitor protocols to support management efficiency.

Monitored casino operations, conducted incident investigations and audits, managed video evidence, and reported incidents to maintain security and regulatory compliance.

Completed an Advanced Office Management certificate focused on managerial functions, time management, and office systems.

Completed a Certificate in Office Management covering business office environment, information management, and office finance.

Completed a Higher National Diploma with a major in Personnel Management and studies in Industrial Relations, Business Economics, and Industrial Psychology.

Completed secondary education with coursework including Accounting, Economics, Zulu, English, and Afrikaans.