mathew lee
@mathewlee
Senior Salesforce Administrator focused on scalable automation, data integrity, and user-centric CRM solutions.
ZimbabweWhat I'm looking for
I’m a Senior Salesforce Administrator with over eight years of CRM and business systems experience, dedicated to Salesforce platform administration, automation, and continuous improvement.
In my current role, I own and administer the Salesforce platform, partnering with stakeholders and product architects to translate requirements into effective technical solutions. I design and maintain Flow automations to streamline processes, and I configure core platform components like custom objects, validation rules, page layouts, reports, dashboards, and security settings.
I’m also focused on reliability and data trust: I manage users, permission sets, public groups, and access requirements, and I run data imports/exports alongside ongoing data quality and governance initiatives. When issues arise, I investigate and resolve platform problems and provide advanced support to users.
Before Salesforce, I served as a CRM Systems Administrator and supported both Salesforce and HubSpot, while delivering training, best practices, and cross-system data integrity. Earlier technical roles strengthened my troubleshooting and operational mindset, and an Assistant Manager/IT & Tuition background shaped how I communicate, enable users, and lead through change.
Experience
Work history, roles, and key accomplishments
Senior Salesforce Administrator
Valenture Institute
May 2022 - Present (4 years 2 months)
Own and administer the Salesforce platform, translating business requirements into technical solutions. Build and maintain Flow automations, manage security and user access, and drive data quality and continuous improvement.
CRM Systems Administrator
Rawson Constantia
Oct 2017 - Apr 2022 (4 years 6 months)
Administered and enhanced Salesforce and HubSpot to support business operations, including user management, reporting, training, and data quality. Provided integrations support and delivered end-user and infrastructure support for 50+ staff members.
IT Technician
PCMAC
May 2017 - Sep 2017 (4 months)
Diagnosed and resolved hardware, software, and network-related issues and maintained computer systems and network infrastructure. Delivered onsite and remote technical support.
IT Technician
Dial a Nerd
Dec 2015 - Apr 2017 (1 year 4 months)
Provided technical support for hardware, software, and networking issues, including installing and configuring computer systems and peripherals. Managed schedules and administration using Autotask and provided follow-up customer assistance.
Technical Support
Marshall's World of Sport
Jun 2015 - Dec 2015 (6 months)
Supported retail infrastructure including terminals, printers, CCTV systems, routers, and other network equipment. Delivered onsite and remote troubleshooting and maintenance.
Assistant Manager (IT & Tuition)
Food For All
Jan 2003 - Jan 2011 (8 years)
Managed IT and training operations, including delivering computer literacy training and supporting users with technical and online applications. Also handled operational leadership and administrative coordination across staff and volunteers.
Education
Degrees, certifications, and relevant coursework
Mount Maunganui High School
Matriculated in 1999.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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