Adrian Gardiner

SmartenUp · Contract · Absa
Engaged as Lead Solution Architect on Absa's Digital Business Banking landscape, built on Financial Services Cloud. Own end-to-end architectural oversight for a self-service digital banking platform, spanning Experience Cloud, OmniStudio, and the Common UI Framework.

Architect self-service digital banking journeys on Financial Services Cloud, covering onboarding, serv

• Serving as a subject matter expert in Salesforce solutions, guiding clients through complex implementations.
• Mentoring and coaching junior staff, enhancing team capabilities and knowledge in Salesforce architecture.
• Collaborate with pre-sales teams to design tailored solutions, ensuring alignment with client needs.
• Engaged in architecture activities to optimize system performance and

As a Salesforce Technical Business Analyst, I partner closely with business stakeholders to uncover operational pain points and translate them into scalable, well-defined solutions that enhance our Salesforce ecosystem. My role bridges strategy and execution — from requirements gathering and impact analysis to designing future-state Salesforce solutions.

Working cross-functionally with teams acro

• Conducted customer workshops to define project scope and user stories, ensuring a smooth transition to new systems.
• Collaborated with cross-functional teams to understand project roadmap and timelines for successful implementation.
• Facilitated discovery sessions to align all teams on project goals and objectives.
• Built flow automations within Salesforce org to streamline business processes

• Developed and implemented automation initiatives within Salesforce and integrated systems to improve forecast accuracy and sales productivity.
• Partnered with Sales and Service management to identify process improvement opportunities and tailored bespoke customizations for business units.
• Supported over 900 users in utilizing Salesforce and other IT systems, overseeing integrations with 3rd p

• Managed Salesforce instance roll out project, including system administration and development of workflows and process automation.
• Led Salesforce Pardot management and administration, integrating third-party applications and conducting user training.
• Oversaw budget preparation, payroll administration, and customer relationship management at Transformation Capital Group.

• Managed financial operations including bookkeeping, budget preparation, and credit control at Transformation Capital Group.
• Implemented an internal staff commission system leading to a increase in staff motivation and productivity.
• Streamlined payroll and leave administration processes, reducing errors and ensuring SARS compliance.

Submission for premium collection
Allocation of premium and actioning outstandings
Instructing for policy cancellations due to non/late payment
Reporting to the insurer we underwrite for.
Commission payments and allocations to brokers
Liasing with software provider to tailor reports for the company.
Making payments of premium to insurer.
Bank reconciliation of all payments, being claims, premiu

Completed the operational level of the CIMA qualification.

Pursued a Bachelor of Commerce in Accounting and Finance.