At Ciudad Maderas, I managed CRM records, qualified prospects, and followed up by phone and email to support advisors through client acquisition. I also made calls in Spanish and English, coordinated follow-ups and event invitations, and helped with client meetings and sales-closing activities.
At Ace Rent a Car, I managed rental contracts, customer service, and complaints while coordinating airport transfers and vehicle preparation. I also handled branch opening and closing and coordinated assistance for stranded vehicles.
At A&W Canada and Burger King México, I coordinated restaurant operations, supervised and trained teams, and handled customer complaints. I’m studying Data Analysis Engineering and use tools including Excel, SQL, Python, and Power BI to work with business information and processes.
