At Concentrix, I provided multilingual first-level support to international clients by phone, email, live chat, and WhatsApp. I managed cases in Salesforce and documented and followed incidents through resolution.
As a Technical Support Specialist at Compucom, I supported international users remotely across time zones. I managed tickets, maintained client records, and handled account and billing inquiries.
At Teleperformance, I resolved customer inquiries through inbound calls in English and documented each interaction. At Digicel Communication, I managed customer accounts and billing inquiries and conducted outbound follow-ups.
After relocating to Mexico, I supervised daily operations across three Lavandería Falcón locations and Busher Cocodril's, coordinating employees and overseeing inventory, supplies, and cash reconciliation. I speak French, English, Spanish, and Creole, and I’m completing a Bachelor's in Economics & Finance at Universidad Marista de Querétaro.
