Open to opportunities

Thompson Ataha

@thompsonataha

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Versatile tech-savvy professional skilled in support, data, operations, and customer success.

Nigeria

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What I'm looking for

I am seeking a dynamic, impact-driven role where I can apply my skills in customer success, community management, and technical operations to create real user value and support business growth. I thrive in fast-paced environments that encourage ownership, learning, and innovation, and I am drawn to forward-thinking companies that prioritize customer experience and career growth.

I am an Electrical/Electronics Engineer and seasoned Customer Success Manager with 10years of hands-on experience helping startups scale, reduce churn, and turn users into loyal, successful customers. My career spans technical operations, remote customer support, community management and data management driven by a passion for solving problems and improving lives through technology.

I have combined field expertise such as maintaining GE gas-powered systems at Clarke Energy with remote ambassador roles at platforms like Zealy and Solana Lab, where I supported global communities, resolved wallet and onboarding issues, and ensured smooth user experiences. At Thomililar Services, I led operational efforts and reduced customer churn by 85%, not just by retaining clients, but by delivering real value and helping them achieve tangible results with our products and services.

Starting from hospitality as a Front Desk Officer, I built a foundation of empathy, service, and communication that still defines my approach today. I later led teams and streamlined systems at Thomililar Services and Stairways International, where I managed customer data, financial records, and operational workflows with precision and care.

Beyond managing accounts and nurturing long-term relationships, I bring strong ownership to every role. I thrive in fast-paced environments where my contributions drive real business outcomes, from increasing retention and satisfaction to optimizing internal processes. I am skilled in Microsoft 365, Excel, Discord, Slack, Zoom, and cloud platforms, and passionate about customer advocacy, operational excellence, data integrity, and green energy innovation.

My goal is to join innovative teams where I can deliver lasting value to customers while supporting company growth through smart, human-centered solutions.

Experience

Work history, roles, and key accomplishments

Current

Operation & Maintenance Engineer

Current

Clarke Energy Nigeria Limited

Feb 2025 - Present (7 months)

Delivered hourly plant status data, reports, and updates on operational activities using data entry tools like MS Excel. Maintained 98% efficiency by operating and maintaining GE gas-powered generation systems with strict adherence to HSE standards.

Data Entry Microsoft Excel Data Integrity

Ambassador

Zealy.io

May 2022 - Dec 2024 (2 years 7 months)

Provided patient and compassionate support to community members, effectively resolving issues such as account login difficulties. Guided members in connecting their wallets and provided prompt support to new users through tasks and platform features.

Community Management Customer Support Discord Telegram User Onboarding

Electrical/Control Engineer

Ibom Power Company Limited

Jan 2022 - Dec 2022 (11 months)

Streamlined tasks scheduling between Planning and O&M departments, reducing auxiliary equipment failures and minimizing power plant downtime. Monitored plant systems, prepared internal reports, and accurately documented Work Orders.

Documentation Report Preparation Data Processing

Executive Managing Director

Thomililar Services Limited

Feb 2017 - Jan 2022 (4 years 11 months)

Developed a streamlined business operations system, enhancing record keeping, debt prevention, and timely order delivery, resulting in 98% operational efficiency. Maintained consistent communication with stakeholders and customers, ensuring prompt resolution of concerns.

Business Operations Record keeping Data Entry Microsoft Excel

Chief Finance Officer

Stairways International Limited

Jul 2020 - Dec 2021 (1 year 5 months)

Ensured accurate and transparent management of financial records using MS 365 tools. Proposed bulk-buying strategy to management resulting in cost cutting and boosting resource efficiency.

Financial Management Data Entry Confidentiality

Ambassador

Solana Lab

Feb 2020 - Jul 2021 (1 year 5 months)

Provided user support via social channels and helped onboard new users, relaying technical issues and providing feedback to the core team. Helped organize virtual events to enhance engagement, trust, and create awareness about web3 data.

User Support Community Engagement Market Research Web3

Machine Operator/ Assistant Manager

Stairways International Limited

Jun 2017 - Feb 2020 (2 years 8 months)

Led staff coordination and resolved operational and customer issues ensuring smooth service delivery and team alignment. Assisted in operational supervision, helping maintain consistent performance and timely task execution.

Customer Service Data Analysis

Front Desk Officer

Royalty Hotels & Recreation Limited

Jul 2015 - May 2017 (1 year 10 months)

Greeted guests warmly and addressed their needs with professionalism ensuring positive and memorable experience. Captured guest information with privacy compliance, ensuring data protection and guest confidence.

Customer Service Privacy Compliance Report Preparation Attention To Detail

Education

Degrees, certifications, and relevant coursework

Google Cloudskillboost

Certification, Cloud Computing

Currently pursuing a certification in Google Cloud Computing, developing expertise in cloud technologies and services provided by Google Cloud.

LinkedIn Learning

Certification, Data Management

Completed a certification in Data Management with Microsoft 365, focusing on essential skills for effective data handling and organization within the Microsoft ecosystem.

LinkedIn Learning

Certification, Microsoft 365

Obtained a certification in Getting Started with Microsoft 365, gaining foundational knowledge and practical skills for utilizing Microsoft 365 tools.

University of Uyo

Bachelor of Engineering, Electrical/Electronics Engineering

Completed a Bachelor of Engineering in Electrical/Electronics Engineering, acquiring comprehensive knowledge in electrical systems, electronics, and related engineering principles.