Olayinka Alase
@olayinkaalase
Operations leader driving sales growth and customer satisfaction through process optimization.
NigeriaWhat I'm looking for
I’m a detail-oriented operations leader with proven results across operations management, customer service, and administrative support. In my current role as Head of Operations at Farm Alert, I developed and executed strategies that increased sales by 72% within three months and improved customer retention and purchase rates by 45% through optimized delivery processes and credit facilities.
I also bring a strong customer-focused and problem-solving approach—identifying negotiation gaps and driving a 120% increase in sales over four months, while strengthening engagement and follow-up mechanisms to improve satisfaction and long-term relationships. My background includes managing budgets, monitoring expenses, ensuring compliance, mitigating operational risks for business continuity, and streamlining operations to reduce inefficiencies and costs, along with technical support and troubleshooting experience from earlier roles.
Experience
Work history, roles, and key accomplishments
Head of Operations
Farm Alert
Jan 2025 - Present (1 year 5 months)
Developed and executed strategies that increased sales by 72% within three months. Optimized delivery processes and introduced credit facilities, improving customer retention and purchase rates by 45%.
Customer Satisfactory Officer
Farm Alert
Jul 2024 - Dec 2024 (5 months)
Identified gaps in sales negotiation skills and improved performance, driving a 120% sales increase over four months. Strengthened customer engagement and follow-up processes to improve retention and satisfaction.
NYSC Service Coordinator
Ibadan South West LGA Community Development Service
Apr 2023 - Sep 2023 (5 months)
Planned and managed weekly community projects, coordinating logistics and team assignments to support smooth execution. Provided administrative support to corps members and streamlined communication to achieve team goals.
NYSC Intern
Electric Download Ltd
Jan 2023 - Mar 2023 (2 months)
Provided prompt technical support and customer service across phone, email, and chat channels. Documented processes and created reference materials to improve team efficiency.
Customer Service Representative
Wasco Electrical Work
Jun 2018 - Jul 2021 (3 years 1 month)
Streamlined customer support processes to ensure timely and effective issue resolution. Analyzed market trends to inform sales strategies, driving a 20% increase in deal closures, and applied negotiation to secure favorable terms for clients.
Education
Degrees, certifications, and relevant coursework
Lagos State University
BSc (Hons) Electronic and Computer Engineering, Electronic and Computer Engineering
2016 - 2022
Grade: 2.6
Activities and societies: Participated in student leadership activities, engaged in community volunteer programs and supported departmental events.
Pursuing a BSc (Hons) in Electronic and Computer Engineering at Lagos State University.
Ijeododo Grammar School
West African Senior Secondary Certificate Examination, Secondary Education
2015 -
Completed the West African Senior Secondary Certificate Examination at Ijeododo Grammar School.
Toyems Nursery & Primary School
Primary School Leaving Certificate, Primary Education
2009 -
Completed primary education and obtained the Primary School Leaving Certificate at Toyems Nursery & Primary School.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Olayinka?
You can contact Olayinka and 90k+ other talented remote workers on Himalayas.
Message OlayinkaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
