Open to opportunities

Ikefi Chris

@ikefichris

Message

Enthusiastic customer experience specialist with 3+ years in fast-paced tech startups.

Nigeria

Message

What I'm looking for

Seeking a role in a collaborative, growth-oriented company that values customer-centric approaches and offers opportunities for professional development.

I am a dedicated and results-driven customer experience professional with a strong background in process improvement and data analysis. My journey began with a B.Eng in Electrical & Electronics Engineering from the University of Plymouth, which laid the foundation for my analytical mindset. Over the years, I have honed my skills in customer support, team leadership, and quality assurance across various roles in tech startups and IT services.

My professional experience includes leading teams at Hugo Technologies and OPAY, where I focused on enhancing customer satisfaction and operational efficiency. I take pride in my ability to coach and mentor teams, implement effective strategies, and maintain high service levels. My passion for continuous improvement has driven me to develop quality assurance programs and utilize data insights to inform decision-making.

Beyond my technical skills, I am an avid writer and maintain a personal blog. I am committed to ongoing learning, with certifications in customer service and project management, and I am eager to contribute my expertise in a dynamic and growth-oriented environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Deel

Apr 2022 - Present (3 years 2 months)

As a Customer Support Specialist for EMEA/LATAM, I respond to live chats and emails, escalate complex tickets, and mentor new team members. I collaborate with various departments to resolve customer issues while maintaining compliance with company policies.

Customer Support Live Chat Customer Escalation Mentoring Compliance Data Analysis Customer Experience Collaboration Problem Solving

Team Lead (Customer Experience)

Hugo Technologies

Jan 2022 - Sep 2022 (8 months)

Led a team of 13 Customer Experience Associates, providing guidance and coaching to ensure best-in-class support. Collaborated with other teams to maintain KPIs and fostered a customer-first culture.

Team Leadership Coaching Customer Experience KPIs Conflict Resolution Training Collaboration Problem Solving Performance Management Communication

Team Lead (Agents Services-Social Media)

OPAY

Mar 2020 - Jun 2020 (3 months)

Managed a team of 20 customer service associates handling inquiries via social media. Prepared reports and coordinated training sessions to enhance team performance.

Social Media Management Team Management Customer Service Reporting Performance Monitoring Communication Problem Solving Customer Engagement Leadership

IT Manager

Golden Dove Inv Ltd

Nov 2016 - Apr 2019 (2 years 5 months)

Provided help desk support and managed the maintenance and upgrade of hardware devices. Deployed new IT solutions to enhance operational efficiency.

IT Support Maintenance Help Desk Support Technical Troubleshooting Customer Service Problem Solving Communication Team Collaboration Project Management

Infrastructure Engineer

IT Horizons Ltd

Oct 2015 - Oct 2016 (1 year)

Provided help desk support and deployed IT solutions for clients. Managed the installation of a Microwave Radio link for internet service.

Infrastructure Management IT Support Installation Help Desk Support Communication Problem Solving Client Management Project Coordination Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Plymouth

Bachelor of Engineering (Hons), Electrical & Electronics Engineering

2011 - 2015

Completed a Bachelor of Engineering with Honours in Electrical and Electronics Engineering, focusing on the principles of electrical systems, circuit design, and electronic devices.