oluwole Emmanuel
@oluwoleemmanuel
Operations Team Lead at Cowries Technologies Limited, managing SendCowris and CowrisPay operations and automating workflows with n8n.
NigeriaWhat I'm looking for
At Cowries Technologies Limited, I lead operations and customer support across SendCowris, CowrisPay, Binance P2P, and Bitget. I oversee transaction monitoring, escalations, and reconciliation across multiple payment providers.
I develop SOPs and build n8n workflows to streamline operations and customer communication. I also track KPIs and manage 24/7 shift rosters for the team.
At Powerex Limited, I installed and repaired or maintained UPS systems and Automatic Voltage Regulators, and installed solar power systems. At Satlex Solar Company, I assisted engineers with on-site solar installation and maintenance.
Experience
Work history, roles, and key accomplishments
Operations Team Lead & Customer Support
Cowries Technologies Limited
Jan 2023 - Jan 2026 (3 years)
Lead operations and customer support across multiple payment platforms, overseeing transaction monitoring, escalation management, and reconciliation. Developed SOPs and built automation workflows using n8n, while managing KPIs and 24/7 shift rosters.
Intern
Powerex Limited
Jan 2023 - Dec 2023 (11 months)
Installed and repaired/maintained UPS systems and Automatic Voltage Regulators (AVR), and installed solar power systems.
Assistant Engineer
Satlex Solar Company
Jan 2022 - Jan 2023 (1 year)
Assisted engineers on site with installation and maintenance of solar power systems.
NYSC (National Youth Service Corps)
BEDC
Jan 2021 - Jan 2022 (1 year)
Served under the Enumeration Department for mapping.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Ado Ekiti
HND, Electrical Electronics Engineering
Completed a Higher National Diploma in Electrical Electronics Engineering.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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