Thomas Johnson

Founded and grew a residential drywall contracting business from startup to a projected $100K+ in first-year revenue through customer service, reputation building, digital marketing, and repeat/referral business. Managed the complete customer experience, including inquiries, project evaluation, estimating, scheduling, communication, invoicing, and follow-up.

Deployed, administered, and supported the company's technology environment, including Google Workspace, DNS, HubSpot CRM, Five9 cloud telephony, Slack, VPN connectivity, and website infrastructure. Served as the primary IT support resource, troubleshooting hardware, software, email, CRM, networking, account access, and VoIP issues for employees.

Supported enterprise Android applications and mobile technology used by thousands of Target employees, troubleshooting application, device, deployment, and configuration issues across a large distributed environment. Owned application build, release, and enterprise deployment processes, coordinating staged rollouts through Target's mobile device management environment.

Operated as lead administrator for Target's mobile device management platform (VMware Workspace ONE), managing 70,000+ devices enterprise-wide and maintaining security policies and certificates for 1,800+ stores. Owned and coordinated with cross-functional teams to deploy new hardware and software at scale, notably overseeing the rollout of 25,000 Zebra mobile printers.

Managed day-to-day IT operations including Windows Server administration, user account management in Active Directory, and desktop support for ~80 employees. Ensured regular backups of critical data (maintaining a 250 TB SAN and conducting periodic recovery drills for preparedness).

Provided enterprise desktop support while imaging, configuring, troubleshooting, and deploying thousands of Windows desktops and laptops. Led large-scale PC lifecycle management projects, including orchestrating the deployment of 3000+ new workstations and OS upgrades across 6,000+ employee machines.

Delivered front-line technical support via phone and remote tools, resolving a wide array of user issues and escalating more complex problems appropriately.

Built strong leadership and teamwork skills under high-pressure conditions during military service. Honor Graduate and Army Achievement Medal recipient.

Grade: President's List, Phi Theta Kappa

Earned an Associate of Applied Science in Information Technology Management, a Diploma in Software Development, and a Certificate in IT Support.

Completed a Diploma in Software Development.

Completed a Certificate in IT Support.

Earned the CompTIA A+ certification.

Earned the Microsoft Certified Professional (MCP) certification.

Completed VMware AirWatch Professional Training in Mobile Device Management (Workspace ONE) administration.

Earned the ArcSight Certified Security Analyst (ACSA) certification in security event management.

Earned the Atlassian Agile Project Management Certificate.