RJRaven Johnson
@ravenjohnson
Endpoint management specialist with 16+ years in enterprise IT and modern workplace.
United StatesWhat I'm looking for
I am an Endpoint Management & Modern Workplace Specialist with over 16 years of experience in enterprise IT operations, desktop engineering, and end-user computing. I focus on Intune, SCCM, Autopilot, Azure AD and Citrix to deliver reliable, secure endpoints at scale.
I have led and mentored teams supporting hundreds of users and directed global endpoint technicians across multi-site environments, ensuring SLA compliance and strong stakeholder communication. My work includes migrations, device enrollment strategies, lifecycle management, and executive support with high SLA adherence.
Technically, I author documentation, develop automation and scripting with PowerShell, and administer identity and access controls including Conditional Access and Azure AD. I also work across Windows, Mac, iOS and Android platforms and integrate ITSM practices using ServiceNow and Remedy.
I hold Microsoft 365 Endpoint Administrator and Windows client certifications, and I pursue continual professional development in ITIL and cloud identity. I bring a hands-on leadership style, vendor management experience, and a track record of delivering modern workplace initiatives that reduce risk and improve user experience.
Experience
Work history, roles, and key accomplishments
Endpoint Engineering Supervisor
Cook Children’s
Mar 2024 - Present (1 year 6 months)
Lead and mentor desktop engineers supporting 200+ users while managing Intune/SCCM deployments, hardware lifecycle, and compliance; delivered executive support with 99% SLA adherence.
EXDirected 15+ endpoint technicians across global sites overseeing SCCM, Intune, Citrix, VPN, and endpoint security while coordinating ITSM reviews and ensuring SLA compliance.
Endpoint Migration Project Lead
Job Cloud Inc.
Oct 2019 - Sep 2020 (11 months)
Led endpoint migration projects including planning and execution of desktop transformations and imaging processes across the organization.
Windows Migration Lead
Disys
Jun 2019 - Oct 2019 (4 months)
Led Windows migration efforts including upgrade planning and execution to modern desktop environments for enterprise clients.
Endpoint Operations Lead
Acara Solutions
Oct 2018 - Jun 2019 (8 months)
Managed endpoint operations and support processes to maintain device compliance and operational readiness across client environments.
Endpoint Engineer
Iron Service Global
May 2018 - Sep 2018 (4 months)
Supported MDM and SCCM-based endpoint management, including device enrollment, policy enforcement, and endpoint troubleshooting.
Endpoint Systems Administrator
Jacobs
Sep 2016 - Sep 2017 (1 year)
Administered endpoint systems and provided desktop support to maintain user productivity and device compliance across the organization.
Help Desk / Desktop Manager
Big Papa D’s
Nov 2003 - Jul 2008 (4 years 8 months)
Managed help desk and desktop support operations, overseeing user support, ticket resolution, and desktop lifecycle management.
Education
Degrees, certifications, and relevant coursework
Raven hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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