Anh Truong

Lead hardware refresh project of over 300+ workstations across all locations in AZ.
Image and deploy Dell workstations to doctors and nurses.
Assessed issues to determine appropriate troubleshooting methods for remediation.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Deploy necessary peripherals to match Epic standards

Organize and execute events ranging from 50 - 500 participants
Assist in product and services marketing
Manage multiple projects with focus of 90% growth or more

Delivered quality support to 1000+ onsite and remote users
Documented step-by-step technical instructions for future use
Created/terminated users accounts per request
Created PowerShell scripts to help automate processes for organization needs
Imaged/Maintained laptops and desktops within the domain
Deployed and upgraded mobile devices for 300+ users
Upgraded 100+ machines from Windows 10 to

Imaged windows workstations via PXE
Provided onsite support to hospital personnels regarding hardware and software issues
Installed and managed over 150 workstations
Worked with vendors for inventory, escalation needs
Acknowledged, resolved, and documented tickets in ServiceNow
Utilized JamF to manage mobile devices
Managed HP, Zebra, and other printers on network
Troubleshot and traced network

Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
Removed and replaced old hardware during routine upgrades and system repairs.
Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to

Used ticketing systems to manage and process support actions and requests.
Created help desk tickets, troubleshot and resolved desktop issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Determined hardware and network system issues using proactive troubleshooting techniques.

Utilized Service Desk to manage and update ticket queue
Visited client sites to assist with hardware and software issues
Imaged and built windows machines
Interacted with suppliers, contractors and customers to identify material problems and process resolutions.
Documented system configuration, mapping and processes.

• Tracked and communicated appointment’s progress with field management
• Answered incoming customer calls that arise and handling/transferring appropriately
• Worked with technicians to accommodate same day customer appointments

• Troubleshot, installed, and upgraded software and hardware peripherals
• Created, maintained, and terminated users in Active Directory, and Exchange mail server
• Maintained inventory of hardware and other technical equipment
• Tracked tickets through ServiceNow
• Setup user’s workstation, Shoretel VoIP, printers, and other hardware.

• Assisted customers with product inquiries through online chat system, phone, and emails
• Placed online orders for customers
• Tracked orders upon request from customers
• Initiated package lost investigation with shipping companies