James Wisnom

Installed, imaged, configured, and repaired Dell desktops/laptops and administered M365 (Azure AD, Exchange, Teams, SharePoint); troubleshot macOS and Windows 11 with JAMF and SCCM to resolve complex issues while maintaining security and privacy compliance.

Managed users in Active Directory and SCCM, provided remote desktop and mobile device support via Intune, and supported Azure/M365 and medical devices (X-Ray), ensuring HIPAA-compliant operations.

Installed/configured Dell systems and supported Crestron and Cisco video conferencing; troubleshot macOS and Windows with Intune and JAMF and supported Azure/Office 365 for user management.

Led migration of iOS devices from MobileIron to Intune, utilized SCCM and Office 365 for device setup and user management, and delivered training and post-migration support while maintaining security compliance.

Provided remote support for Crestron and Cisco AV systems, managed IT staff, and supported Azure/M365 and over 1,000 Windows 11 users using JAMF and Intune for device control and documentation.

Deployed Dell laptops with Windows 10/11 and Office 365, supervised IT staff across multiple locations, supported AMX and Cisco AV systems, and created troubleshooting guides to improve operations.

Integrated Skype for Business, Webex, Teams, and Office 365 for conference rooms, supported Crestron, Biamp, and Cisco AV systems, and developed user guides for conference and AV systems.

Managed Active Directory users, upgraded systems from Windows 7 to 10 across 30+ clinics, and resolved laptop/desktop/printer and network connectivity issues.

Deployed and supported Dell and HP laptops across Windows and Linux, led IT technicians, and supported Crestron and Cisco AV systems for conference operations.

Upgraded and replaced over 350 laptops from Windows 7 to 10, imaged machines with SCCM, and managed security with Symantec and McAfee while supporting mobile devices with JAMF.

Supported Crestron AV systems, managed virtual meeting rooms, configured devices with SCCM, and provisioned user profiles in Active Directory with MobileIron support for mobile devices.

Deployed 400 desktops/laptops across the U.S., supported Windows and Apple OS environments, and administered Active Directory and SCCM while managing mobile device updates.

Installed, configured, and repaired Dell systems, managed Active Directory accounts, and applied SCCM updates to improve system performance across departments.

Performed repairs, upgrades, and imaging for departmental laptops/desktops and set up AV equipment for court sessions to ensure reliable audio-visual functionality.

Updated and upgraded Windows desktops/laptops, imaged systems with CM Tools, and applied SCCM updates to maintain system stability and security.

Managed Active Directory accounts, supported Windows migrations (XP to 7), and remotely resolved issues using DameWare for desktops and mobile devices.

Upgraded desktops and laptops to Windows 7, configured network settings, and maintained HIPAA compliance in technical support for clinical environments.

Provided installation and support for Apple macOS and Windows devices and supported AV systems for classroom operations to ensure reliable functionality.

Provided desktop support to merchants on POS systems and web applications, resolved terminal issues remotely, and managed password resets and transaction support.

Configured video and teleconference systems (Lifesize, Polycom, TelePresence) and supported AV/IT needs across campus to ensure system readiness and reliable support.

Managed AV equipment installation including audio mixers and projectors, and collaborated with staff to assess AV needs and procure appropriate equipment.

Completed a diploma program focused on video/film production and related production technologies.