Jahnvi Thakore

Provided customer care via various channels, including phone, fax, chat, mail, and email, adhering to client processes and procedures. Researched and implemented solutions by consulting user guides and technical manuals, and reproduced technical problems to resolve user issues.

Demonstrated ownership of the customer experience, ensuring comprehensive resolution of issues. Utilized strong analytical skills to isolate and resolve complex technical problems through effective troubleshooting methodologies.

Ensured a high level of customer service and managed hot-selling items, including markdowns and SKU changes. Maintained planograms, labels, tickets, and signing standards, and performed cycle counts as required.

Handled cash and managed the register, processing customer purchases efficiently. Stocked shelves, performed recovery tasks, and provided excellent customer service.

Efficiently picked and assembled orders from various temperature zones with meticulous care, ensuring on-time delivery to customers. Packed orders with attention to detail, distinguishing between similar products and ensuring accurate product codes.

Completed a comprehensive curriculum in business administration, gaining expertise in various aspects of business operations and management. Developed strong analytical and problem-solving skills applicable to diverse business environments.