Open to opportunities

Thị Nhung Phạm

@thnhungphm

Message

Customer-focused manager driving sales growth and operational efficiency through disciplined execution.

Vietnam

Message

What I'm looking for

I seek a role where I can lead customer-focused teams, drive sales growth, improve operations, and apply data-driven decisions in a collaborative environment.

I am a customer-focused manager with years of hands-on experience delivering first-class results and driving sales through effective upselling and team leadership.

I consistently meet job demands and deadlines through a strong work ethic, attention to detail, and commitment to quality, contributing to company profits and operational improvements.

My background includes collaboration roles at Viettel and Appen Inc., and I bring practical experience in analysis, quantitative problem-solving, and conducting team reviews to enhance efficiency.

I am passionate, trustworthy, and self-motivated, certified with industry experience and a history of recognition for performance and service delivery.

Experience

Work history, roles, and key accomplishments

Collaborator

Appen Inc

Mar 2023 - Nov 2024 (1 year 8 months)

Contributed to data annotation and AI training projects as a collaborator, ensuring high-quality labeled data for machine learning models between 2023 and 2024.

Data Annotation AI Training Quality Assurance Data Analytics Copywriting Remote Collaboration

Customer-focused Manager

Viettel

Nov 2014 - Jan 2023 (8 years 2 months)

Managed customer-facing operations, applied upselling techniques to increase company revenue, and led teams to achieve sales targets while maintaining service quality.