Open to opportunities

Chau Le

@chaule

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Customer Success Manager with 4 years of experience in B2B SaaS.

Vietnam

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovative solutions.

I am a dedicated Customer Success Manager with 4 years of experience supporting international clients across diverse industries, particularly in the SMS and VOIP sector. I excel at onboarding, retention, and driving product adoption in B2B SaaS environments. My commitment to delivering strategic value has enabled me to surpass 160% of my KPIs in under 9 months, while building long-term partnerships with global players like Sinch, Infobip, Tencent, and Alibaba.

My educational background in Commercial English from Ho Chi Minh University has equipped me with specialized skills in business communication, professional writing, and cross-cultural negotiation. I have a proven track record of managing and supporting a portfolio of B2B clients, enhancing client retention and satisfaction through proactive customer engagement and strategic account management. Fluent in English and conversational in Chinese, I am trusted for my ability to turn customer goals into measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

International Sales Executive

Current

VIHAT Technology Co,.LTD

Oct 2023 - Present (1 year 9 months)

Managed and supported a portfolio of B2B clients in the SMS and VOIP communication domain, including major players such as SINCH, Infobip, Tencent, and Alibaba. Exceeded performance targets by achieving 160% of KPIs within 9 months through proactive customer engagement and strategic account management.

Customer Relationship Management (CRM)Strategic Account Management KPIs B2B Sales Communication Negotiation Data Analysis

Current

Affiliate Marketer

Current

Shopee

Jan 2024 - Present (1 year 6 months)

Independently launched affiliate marketing campaigns via Shopee to experiment with user engagement strategies and online conversion techniques. Developed a practical understanding of the customer journey from product discovery to final conversion.

Affiliate Marketing User Engagement Conversion Content Creation Social Media Marketing Performance Analysis Campaign Optimization

Sales Collaborator

CRS VINA JOINT STOCK COMPANY

Feb 2022 - Aug 2023 (1 year 6 months)

Supported client onboarding and engagement initiatives to ensure smooth adoption of products and enhance customer satisfaction. Maintained and updated comprehensive customer records to facilitate proactive communication, issue resolution, and timely follow-ups.

Onboarding Customer Engagement Product Information Delivery Customer Feedback Communication Presentation Skills

Education

Degrees, certifications, and relevant coursework

Ho Chi Minh University of Banking

Bachelor of Arts, Commercial English

2020 -

Grade: 3.5/4

Specialized in business communication, professional writing, and cross-cultural negotiation skills. Developed strong abilities in translating and interpreting commercial documents, presentations, and customer communications. Gained practical knowledge of international business practices, enhancing effectiveness in client-facing roles and customer relationship management.