Thi Tuyet Tran
@thituyettran
Customer service advisor with strong analytical and problem-solving skills.
What I'm looking for
I am a dedicated customer service advisor currently working at XS Malaysia, where I assist clients through chat and email. My role involves collaborating with various teams to ensure that client issues are resolved efficiently. I pride myself on being a fast learner and adapting quickly to new challenges, which allows me to provide exceptional service.
Previously, I served as a Quality Analyst at Teleperformance Malaysia, where I led a team in conducting audits and training new hires. My responsibilities included analyzing errors and reporting to management, which helped improve team performance. My experience in the trading sector with Viet Delta Vietnam further honed my skills in quality evaluation and logistics management.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
XS Malaysia
Aug 2023 - Present (1 year 11 months)
Assisted clients via chat and email, ensuring their inquiries were resolved efficiently. Collaborated closely with other teams to facilitate issue resolution and improve customer satisfaction.
Quality Analyst
Teleperformance Malaysia
Sep 2021 - May 2023 (1 year 8 months)
Led a team of Quality Analysts, allocating tasks and conducting daily audits to maintain service standards. Provided training to new hires and conducted coaching sessions to improve team performance.
Trading Lead
Viet Delta Vietnam
Nov 2020 - Feb 2021 (3 months)
Managed a team focused on exporting Vietnamese agricultural products, overseeing quality and pricing. Coordinated with logistics companies to ensure smooth export operations.
International Sales
G-Square International India
Jul 2019 - Dec 2020 (1 year 5 months)
Managed international sales of Indian dehydrated vegetables and spices, handling the entire sales cycle. Processed invoices and shipping bills, and followed up on outstanding payments.
Education
Degrees, certifications, and relevant coursework
Foreign Trade University HCMC
Bachelor in International Businesses/Trading and Supply Chain, International Businesses/Trading and Supply Chain
Studied international business, trade, and supply chain management at Foreign Trade University in Ho Chi Minh City. Gained knowledge in global commerce and logistics.
Nguyen Binh Khiem high school for the Gifted
High School Diploma, Mathematics
Specialized in Mathematics at Nguyen Binh Khiem High School for the Gifted in Quang Nam. Developed strong analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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