Open to opportunities

Thi Tuyet Tran

@thituyettran

Message

Customer service advisor with strong analytical and problem-solving skills.

Vietnam

Message

What I'm looking for

I am looking for a role that challenges me and offers opportunities for growth in a dynamic environment.

I am a dedicated customer service advisor currently working at XS Malaysia, where I assist clients through chat and email. My role involves collaborating with various teams to ensure that client issues are resolved efficiently. I pride myself on being a fast learner and adapting quickly to new challenges, which allows me to provide exceptional service.

Previously, I served as a Quality Analyst at Teleperformance Malaysia, where I led a team in conducting audits and training new hires. My responsibilities included analyzing errors and reporting to management, which helped improve team performance. My experience in the trading sector with Viet Delta Vietnam further honed my skills in quality evaluation and logistics management.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

XS Malaysia

Aug 2023 - Present (1 year 11 months)

Assisted clients via chat and email, ensuring their inquiries were resolved efficiently. Collaborated closely with other teams to facilitate issue resolution and improve customer satisfaction.

Customer Service Email Support Chat Support Team Collaboration

Quality Analyst

Teleperformance Malaysia

Sep 2021 - May 2023 (1 year 8 months)

Led a team of Quality Analysts, allocating tasks and conducting daily audits to maintain service standards. Provided training to new hires and conducted coaching sessions to improve team performance.

Quality Assurance Team Leadership Performance Analysis Training Coaching

Trading Lead

Viet Delta Vietnam

Nov 2020 - Feb 2021 (3 months)

Managed a team focused on exporting Vietnamese agricultural products, overseeing quality and pricing. Coordinated with logistics companies to ensure smooth export operations.

Team Management Export Operations Quality Control Logistics

International Sales

G-Square International India

Jul 2019 - Dec 2020 (1 year 5 months)

Managed international sales of Indian dehydrated vegetables and spices, handling the entire sales cycle. Processed invoices and shipping bills, and followed up on outstanding payments.

International Sales Invoicing Shipping Sales Management

Education

Degrees, certifications, and relevant coursework

Foreign Trade University HCMC

Bachelor in International Businesses/Trading and Supply Chain, International Businesses/Trading and Supply Chain

Studied international business, trade, and supply chain management at Foreign Trade University in Ho Chi Minh City. Gained knowledge in global commerce and logistics.