At Concentrix Malaysia, I provided email and chat support for order, account, and product information issues. I met 100% SLA compliance and achieved 98% accuracy based on QA audits.
I kept CRM logs detailed and error-free, helping improve team traceability and reduce reopened cases by 10%.
At Teleperformance Indonesia, I handled 200–300+ monthly inquiries across email, chat, and ticket channels, with a 95%+ CSAT score. I also collaborated with cross-functional teams to refine escalation flow and improve response efficiency by 20%.
Earlier, I managed social media channels and content calendars at Genplus Media Vietnam, and supported sales inquiries, CRM data, and follow-ups as an intern at CodeGym Vietnam.
