Minh Hiền User
@minhhinuser
Customer-centric professional passionate about optimizing service processes.
What I'm looking for
I am a highly motivated and results-oriented professional with a strong passion for customer-centric roles. My experience spans across various customer service positions, where I have successfully optimized processes to enhance customer satisfaction and drive sales. I believe in the importance of effective communication and relationship management, which has allowed me to foster long-term loyalty among clients.
Throughout my career, I have demonstrated my ability to handle customer inquiries and complaints promptly, achieving a 90% customer satisfaction rating during my time as a self-employed consultant. Additionally, my role as an English tutor has equipped me with the skills to communicate effectively across different levels, further enhancing my ability to connect with diverse customer bases. I am eager to leverage my skills to contribute to an organization’s growth and success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Viet Nam SkyRealty Joint Stock
Jan 2024 - Jan 2024 (0 months)
Conducted telesales calls, provided customer care, and assisted with contract negotiations and post-purchase procedures.
English Tutor
Self-Employed
Jan 2022 - Jan 2023 (1 year)
Taught English to students of various levels, prepared teaching materials, and utilized diverse methods to enhance language skills. Provided feedback on assignments.
Self-Employed
Self-Employed
Sep 2019 - Sep 2021 (2 years)
Managed customer orders on e-commerce platforms, achieving a 90% customer satisfaction rating. Handled inquiries and complaints, resolved product issues, and provided consultation and delivery services.
Education
Degrees, certifications, and relevant coursework
Hanoi University of Industry
Bachelor of Business Administration, Business Management
2021 - 2025
Grade: 3.41
Studied Business Management with a focus on Marketing Principles, Financial Management, Operations Research, Business Law, and Strategic Planning. Achieved a GPA of 3.41.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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