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Loan Huỳnh

@loanhunh

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Customer Service Team Leader at Maersk who developed 10+ automation tools and system enhancements.

Vietnam

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At A.P Moller Maersk, Vietnam, I led a core team of 6 and served as escalation lead for a broader team of more than 20. We managed peak volumes of up to 900 FEU per week while maintaining zero service failure under my team’s scope.

I also collaborated with the Automation team to develop more than 10 tools and system enhancements. Earlier, I created an Excel VBA Customer Onboarding tool for Vietnam Ocean teams that was later adopted by the Thailand Ocean team.

Experience

Work history, roles, and key accomplishments

SCM Customer Service Team Leader

A.P. Moller Maersk

Jun 2025 - Aug 2026 (1 year 2 months)

Led a core team of 6 members and acted as escalation lead for a broader team of over 20 members. Managed peak volume up to 900 FEU/week while maintaining zero service failure and led process optimization initiatives.

Team Leadership Escalation Management Operations Management Process Optimization Automation Coaching

Ocean Import Care Business Partner

A.P. Moller Maersk

Apr 2024 - Oct 2024 (6 months)

Managed customer portfolios and provided consultation on import operational exceptions, consistently exceeding performance metrics. Facilitated cost waiver requests and leveraged Excel VBA to optimize workflows.

Customer Relationship Management Ocean Imports Excel VBA Process Optimization Stakeholder Management

SCM Customer Service Agent

A.P. Moller Maersk

Feb 2021 - Apr 2024 (3 years 2 months)

Coordinated with external stakeholders to ensure seamless daily operations and maintained KPI at 91.6% for shipments to the US market. Managed complex Container Freight Station operations and led strategic supply chain improvement projects.

Supply Chain Logistics Operations Management Stakeholder Management Process Optimization KPI Management