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@thirupathim
I am a technical support engineer delivering customer-focused solutions and reliable technical assistance.
I am a technical support engineer with a BE in Mechanical Engineering who seeks challenging, creative environments to apply technical skills and deliver excellent customer service. I have hands-on experience responding to phone, email, and in-person inquiries and maintaining accurate CRM records.
In my recent role at DIGITIED SOLUTION I developed and maintained customer relationships, executed email campaigns, and supported technical operations involving Linux administration and AWS Cloud. I am driven to continue learning, sharpen my skills, and contribute measurable value to an organization.
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Work history, roles, and key accomplishments
Digitied Solution
Feb 2024 - Jul 2025 (1 year 5 months)
Provided customer and technical support via phone, email, and in-person; maintained CRM records of interactions and executed email campaigns to communicate new products.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Mechanical Engineering
2017 - 2022
Grade: 75%
Bachelor of Engineering in Mechanical Engineering from KSR Institute for Engineering and Technology, Namakkal, completed with 75% (August 2017–September 2022).
Higher Secondary Certificate (HSC), Higher Secondary Education
2016 - 2017
Grade: 58%
Completed HSC at GBHSS Uthangarai, Krishnagiri with 58% (June 2016–March 2017).
Secondary School Leaving Certificate (SSLC), Secondary Education
2014 - 2015
Grade: 80%
Completed SSLC at GBHSS Uthangarai, Krishnagiri with 80% (2014–2015).
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