Open to opportunities

Gokulan K

@gokulank

Message

I am a technical support engineer focused on customer satisfaction and efficient IT systems troubleshooting.

India

Message

What I'm looking for

I seek a hands-on technical support or IT systems role resolving customer issues, managing servers and networks, and growing within a collaborative, customer-focused team.

I am a technical support specialist with hands-on experience providing assistance to end users and resolving customer complaints with empathy and professionalism.

At my current role I oversee server and client systems, including Windows Server 2016, manage network connectivity, and have consistently achieved high customer satisfaction and strong first-call resolution rates.

I bring practical experience with Linux, AWS (IAM, EC2, VPC, S3, RDS, Security Groups), DHCP/DNS/TCP‑IP troubleshooting, Nginx virtual hosting, and monitoring tools such as Prometheus and Grafana, and I continuously focus on clear communication and timely issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Altruist Technologies

Dec 2023 - Present (1 year 8 months)

Provide technical support and IT system administration for end users, managing Windows Server 2016 and network systems to ensure reliable connectivity. Resolved customer issues professionally, achieving consistently higher customer satisfaction through empathy and effective troubleshooting.

Windows Server DHCP DNS CRM Customer Support TCP IP

Graduate Engineer Trainee

TRN Energy Pvt Ltd

Jul 2021 - Jul 2022 (1 year)

Delivered technical support focused on system and network assistance, addressing network and IP addressing issues and supporting Windows Server environments. Gained practical experience in installation, configuration, and support of ABB boiler/turbine applications and monitoring tasks.

TCP IP IP Addresses Windows Server ABB Boiler Turbine Monitoring