RG User

At Corporate Finance Institute (CFI), I served on the Culture Committee, coordinated employee recognition and virtual team-building events, and received the peer-nominated Culture Builder Award for my contributions to company values, collaboration, and employee engagement.

I also managed shared support queues and internal case triage through Help Scout, resolving complex employee and system inquiries while maintaining a 94% satisfaction rating. I partnered with product and internal stakeholders to communicate systemic issues and support knowledge sharing.

At Leap LLC, I acted as a liaison between frontline support and technical engineering teams to identify and track user experience blocks. I also shared knowledge with peers and supported communication during digital platform transitions.

At Peloton Interactive, Inc., I served on the employee engagement team and mentored member support associates. My background includes a Master of Science in Applied Developmental Psychology, employee experience initiatives, and tools including Salesforce and Zendesk.