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Esther EkpenyongEE
Open to opportunities

Esther Ekpenyong

@estherekpenyong

Results-driven executive assistant and customer service professional with banking expertise.

Nigeria
Message

What I'm looking for

I seek a role providing executive support or virtual assistance in a collaborative, remote-friendly organization where I can drive operational efficiency, enhance client relationships, and grow professionally.

Are you spending hours managing emails, chasing follow-ups, and handling admin tasks that keep pulling you away from growing your business? I fix that.

I am a Virtual Assistant specializing in Email Management and Administrative Support, with 3+ years of experience working in one of Nigeria's most demanding banking environments. At Zenith Bank, I was the person executives trusted to handle sensitive communications, manage critical correspondence, and make sure nothing fell through the cracks — even under pressure.

My most notable case: I coordinated the full email and documentation process to recover NGN 3 million for a client after an unauthorized account debit. That meant managing correspondence across legal teams, internal departments, and external parties simultaneously — until the money was back. That is the level of ownership I bring to every client I work with.

What I will handle for you:

✔ Full inbox management — sorting, prioritizing, responding, and flagging

✔ Email drafting and professional correspondence on your behalf

✔ Calendar management and appointment scheduling

✔ Report preparation, meeting minutes, and documentation

✔ Client follow-ups and communication tracking

✔ File organization and records management

✔ Admin support across time zones

Tools I work with: Google Workspace, Microsoft Office Suite, Notion, Slack, Calendly, Canva, Grammarly, and most CRM platforms.

I hold an ALX Virtual Assistant Certificate (2025) and a background in Economics and Sociology, which means I understand business context, not just tasks.

I am organized, discreet, dependable, and I work like your business depends on it — because it does.

One message is all it takes. Let's get started.

Experience

Work history, roles, and key accomplishments

TL

Customer Service Representative

100th Psalm Limited

Jan 2022 - Mar 2022 (2 months)

Responded to customer inquiries and complex complaints via phone, delivered timely resolutions and conducted follow-up calls to ensure full issue resolution and customer satisfaction.

Education

Degrees, certifications, and relevant coursework

University of Ilorin logoUI

University of Ilorin

Master of Science, Sociology

2021 - 2024

Completed a Master of Science in Sociology with research and coursework in social theory and empirical methods.

Bingham University logoBU

Bingham University

Bachelor of Science, Economics

2015 - 2019

Completed a Bachelor of Science in Economics with coursework covering microeconomics, macroeconomics, and quantitative analysis.

Tech stack

Software and tools used professionally

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