Esther Ekpenyong
@estherekpenyong
Results-driven executive assistant and customer service professional with banking expertise.
What I'm looking for
Are you spending hours managing emails, chasing follow-ups, and handling admin tasks that keep pulling you away from growing your business? I fix that.
I am a Virtual Assistant specializing in Email Management and Administrative Support, with 3+ years of experience working in one of Nigeria's most demanding banking environments. At Zenith Bank, I was the person executives trusted to handle sensitive communications, manage critical correspondence, and make sure nothing fell through the cracks — even under pressure.
My most notable case: I coordinated the full email and documentation process to recover NGN 3 million for a client after an unauthorized account debit. That meant managing correspondence across legal teams, internal departments, and external parties simultaneously — until the money was back. That is the level of ownership I bring to every client I work with.
What I will handle for you:
✔ Full inbox management — sorting, prioritizing, responding, and flagging
✔ Email drafting and professional correspondence on your behalf
✔ Calendar management and appointment scheduling
✔ Report preparation, meeting minutes, and documentation
✔ Client follow-ups and communication tracking
✔ File organization and records management
✔ Admin support across time zones
Tools I work with: Google Workspace, Microsoft Office Suite, Notion, Slack, Calendly, Canva, Grammarly, and most CRM platforms.
I hold an ALX Virtual Assistant Certificate (2025) and a background in Economics and Sociology, which means I understand business context, not just tasks.
I am organized, discreet, dependable, and I work like your business depends on it — because it does.
One message is all it takes. Let's get started.
Experience
Work history, roles, and key accomplishments
Investment Relationship Officer
Zenith Bank
Nov 2024 - Mar 2025 (4 months)
Marketed and promoted sale of public shares and investment products, supporting customers to purchase ₦100,000,000 in shares and achieving a 40% conversion rate from inquiry to purchase.
Customer Relationship Officer
Zenith Bank
Mar 2022 - Nov 2024 (2 years 8 months)
Managed executive schedules and daily banking operations while resolving customer inquiries and promoting products, increasing customer satisfaction by 45% and maintaining accurate transaction records.
Customer Service Representative
100th Psalm Limited
Jan 2022 - Mar 2022 (2 months)
Responded to customer inquiries and complex complaints via phone, delivered timely resolutions and conducted follow-up calls to ensure full issue resolution and customer satisfaction.
Administrative Assistant
Federal Ministry of Mines & Steel Development
Feb 2020 - Oct 2020 (8 months)
Provided executive support including schedule management, meeting minutes, visitor handling and documentation, streamlining administrative processes to improve office efficiency.
Operations Intern
Zenith Carex International Ltd
Jul 2019 - Nov 2019 (4 months)
Supported operations with meeting coordination, documentation, client feedback collection and vendor coordination to aid customer retention and budget processes.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Master of Science, Sociology
2021 - 2024
Completed a Master of Science in Sociology with research and coursework in social theory and empirical methods.
Bingham University
Bachelor of Science, Economics
2015 - 2019
Completed a Bachelor of Science in Economics with coursework covering microeconomics, macroeconomics, and quantitative analysis.
Availability
Location
Authorized to work in
Job categories
Skills
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