Open to opportunities

Esther Ekpenyong

@estherekpenyong

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Results-driven executive assistant and customer service professional with banking expertise.

Nigeria

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What I'm looking for

I seek a role providing executive support or virtual assistance in a collaborative, remote-friendly organization where I can drive operational efficiency, enhance client relationships, and grow professionally.

I am a results-driven Executive Assistant and Customer Service professional with over three years of experience supporting banking operations, client relationships, and administrative functions. I combine strong organizational skills with empathy and attention to confidentiality to support executives and high-volume client interactions.

At Zenith Bank I managed executive schedules, correspondence, and transactions using core banking software like FLEXCUBE, CMS, and XPATH, while promoting investment products and supporting customers to purchase one hundred million naira in public shares.

I consistently improved customer satisfaction and conversion rates—achieving a 40% conversion from inquiries to purchases and a 45% increase in customer satisfaction—by blending relationship-building with product promotion and timely problem resolution.

I hold an ALX Virtual Assistant Certificate and training in data protection and clean desk policy, and I thrive in remote and fast-paced environments using tools such as Microsoft Office, Google Workspace, Notion, Slack, Calendly, and Canva to drive operational efficiency.

Experience

Work history, roles, and key accomplishments

Investment Relationship Officer

Zenith Bank

Nov 2024 - Mar 2025 (4 months)

Marketed and promoted sale of public shares and investment products, supporting customers to purchase ₦100,000,000 in shares and achieving a 40% conversion rate from inquiry to purchase.

Client Relationship Management Investment Sales Lead Conversion Sales Reporting CRM Customer Outreach Relationship Building

Customer Relationship Officer

Zenith Bank

Mar 2022 - Nov 2024 (2 years 8 months)

Managed executive schedules and daily banking operations while resolving customer inquiries and promoting products, increasing customer satisfaction by 45% and maintaining accurate transaction records.

Customer Service Flexcube CMS XPath Account Management Transaction Processing Administrative Support Regulatory Compliance

Customer Service Representative

100th Psalm Limited

Jan 2022 - Mar 2022 (2 months)

Responded to customer inquiries and complex complaints via phone, delivered timely resolutions and conducted follow-up calls to ensure full issue resolution and customer satisfaction.

Complaint Resolution CRM Communication Problem Solving

Administrative Assistant

Federal Ministry of Mines & Steel Development

Feb 2020 - Oct 2020 (8 months)

Provided executive support including schedule management, meeting minutes, visitor handling and documentation, streamlining administrative processes to improve office efficiency.

Executive Support Scheduling Minute Taking Documentation Process Improvement

Operations Intern

Zenith Carex International Ltd

Jul 2019 - Nov 2019 (4 months)

Supported operations with meeting coordination, documentation, client feedback collection and vendor coordination to aid customer retention and budget processes.

Meeting Coordination Documentation Clerical Support Customer Retention