Monday Dina

At BrightPath E-commerce Solutions, I handle 80+ customer inquiries daily across phone, email, live chat, and text. I resolve product, order, billing, account, and service issues while maintaining a 95%+ CSAT score.

I process returns, refunds, account updates, and order modifications, maintaining 99% documentation accuracy in Zendesk and HubSpot. I also escalate complex cases with complete customer ownership and collaborate with sales, operations, and product teams to improve the customer experience.

Previously at CloudServe Business Support, I supported customers with orders, cancellations, refunds, account updates, and complaints. I use empathy, active listening, and problem-solving to resolve issues and improve customer retention.

My earlier front-desk experience at Royal Crest Hotel strengthened my ability to manage guest concerns, reservations, administrative records, and high-volume communication. I'm equipped for remote work and available during U.S. business hours and global time zones.