Modupe Olundegun

I’m a customer service and support representative with over 2 years of experience delivering high-quality support across chat, email, phone, and social media channels. I’m known for resolving customer issues efficiently while maintaining clear, professional communication.

In my recent role with a remote e-commerce team, I resolved 90% of customer inquiries and improved customer satisfaction by 80% through empathy, proactive problem-solving, and timely follow-up. I also increased repeat engagement by 25% by building strong customer relationships and offering tailored product guidance.

I take pride in keeping systems accurate and reliable. I maintained 100% data accuracy in CRM systems by consistently updating customer records and documenting interactions with care.

I’m confident handling complex complaints through conflict resolution and de-escalation, which helped reduce escalation rates. I also streamline response time by prioritizing tickets and managing high-volume inquiries effectively.