Open to opportunities

Gloria Emeka

@gloriaemeka

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Customer support professional delivering calm, efficient remote assistance and issue resolution.

Nigeria

Message

What I'm looking for

I seek remote, international customer support roles where I can resolve issues efficiently, work across time zones, grow my CRM skills, and contribute to high customer satisfaction.

I am a customer support representative with strong communication skills and a calm, professional approach to handling inquiries via phone, chat, and email. I have experience assisting international customers, resolving order, refund, and account issues, and escalating complex matters to senior staff when needed.

I bring proven remote work discipline, familiarity with CRM and ticketing systems (trained in Zendesk and Freshdesk), and prior experience as a personal/executive assistant managing correspondence, scheduling, and confidential client coordination. I am available immediately and flexible with time zones.

Experience

Work history, roles, and key accomplishments

Personal / Executive Assistant

Private Client

Managed professional communication, scheduling, follow-ups, and client coordination while upholding confidentiality and professional standards.

Scheduling Client Coordination Confidentiality Time Management Communication Administrative Support

Remote Customer Support Associate

Outsourced Support Services

Provided remote support via phone, live chat, and email, resolving order, refund, and account issues while maintaining high customer satisfaction and escalating complex cases to senior staff.

Customer Support Live Chat Email Support Complaint Resolution Escalation Management Remote Work